Support Board
Date/Time: Tue, 25 Feb 2025 21:56:58 +0000
[User Discussion] - my data won't load
View Count: 475
| [2021-05-01 12:20:14] |
| User683599 - Posts: 10 |
|
HI, MY data won't load and I have paid for May. This is terrible. Can urgent reconnect?
|
 error scn.png / V - Attached On 2021-05-01 12:17:45 UTC - Size: 10.93 KB - 178 views Attachment Deleted. |
| [2021-05-01 12:34:46] |
| User683599 - Posts: 10 |
|
why does it say Instrument F.US.EP ( corresponding to ID 2) is not allowed. Result = 103. Num Quotes = 0
|
| [2021-05-02 20:03:41] |
| John - SC Support - Posts: 38171 |
|
Everything on your account looks good. The fact that you are getting that particular messages implies that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to No. Check that setting and if it is set to No, then change it to Yes, then select File >> Disconnect, followed by File >> Connect to Data Feed. If the setting was set to Yes, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: