Support Board
Date/Time: Wed, 26 Feb 2025 02:09:31 +0000
Post From: my data won't load
| [2021-05-02 20:03:41] |
| John - SC Support - Posts: 38172 |
|
Everything on your account looks good. The fact that you are getting that particular messages implies that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to No. Check that setting and if it is set to No, then change it to Yes, then select File >> Disconnect, followed by File >> Connect to Data Feed. If the setting was set to Yes, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |