Support Board
Date/Time: Tue, 25 Feb 2025 23:10:15 +0000
Live Trading - Margin
View Count: 956
| [2021-04-30 13:18:20] |
| User165401 - Posts: 5 |
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Hi, I have a live trading account and I don't have any open positions as at 2:14pm today. However, in the Account Balances Window it states my margin requirements is $660. This is wrong, as I don't have any live positions. Could someone please rectify this issue and provide me with an update ? Thanks.
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| [2021-04-30 14:48:29] |
| John - SC Support - Posts: 38172 |
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You have to assume that the value for the Margin Requirement is not valid. Refer to the information on this in this section: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UnsupportedPositionAndAccountBalanceFields For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-28 15:12:58] |
| User165401 - Posts: 5 |
|
Hi, My margin requirement figures continues to be reported incorrectly. Yes, I have read the information from the below link you posted on an earlier thread, however this delay in updating the correct information is happening over days/weeks (not 1hr or 2hr or 3hr). I can close my position for the day and come back the next day and my margin requirement still shows a large amount. Clearly this is an issuing with TT. If you cannot deal with it, how can I get in contact with someone in TT for them to investigate ? This is rather frustrating. I have spoken to my broker yesterday and they said they have heard a number of clients having this issue and to contact yourself. (https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UnsupportedPositionAndAccountBalanceFields) Appreciate any assistance. Thanks |
| [2021-05-28 15:37:36] |
| John - SC Support - Posts: 38172 |
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At this point, our solution is our Direct CME Order Routing that we are working on. This will have the correct information. For more information on this, refer to this Support Board thread: Now Released: Upcoming CME Direct Routing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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