Support Board
Date/Time: Wed, 26 Feb 2025 17:42:35 +0000
incomplete chart data
View Count: 635
| [2021-04-30 03:40:09] |
| User658645 - Posts: 11 |
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Sierra Support, For past 7 days have been receiving incomplete data that leaves my chart incomplete and interrupts my trading. Message log below. Reading Internal Order ID file. | 2021-04-29 23:12:07.814 Reading Trade Orders file. | 2021-04-29 23:12:07.916 Reading Trade Positions file. | 2021-04-29 23:12:07.918 Reading Trade Account Data files. | 2021-04-29 23:12:07.919 UDPListener (1548). Port 22904 | Listening on UDP port 22904. | 2021-04-29 23:12:07.943 Software version: 2253 64-bit | 2021-04-29 23:12:07.943 Primary Thread ID: 13820 | 2021-04-29 23:12:07.943 Usage end date: 2021-10-12 | 2021-04-29 23:12:07.943 Enabled for: Sierra Chart Historical Data Service. | 2021-04-29 23:12:07.943 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-29 23:12:07.943 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-29 23:12:07.943 Current selected Data/Trading service: GAIN Capital/OEC | 2021-04-29 23:12:07.943 Custom symbol settings values: disabled | 2021-04-29 23:12:07.943 Chart Update Interval: 500 | 2021-04-29 23:12:07.943 Intraday Data Storage Time Unit: 0 | 2021-04-29 23:12:07.943 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-29 23:12:07.943 2021-04-30 03:12:07 Local computer time in UTC | 2021-04-29 23:12:07.943 2021-04-29 23:12:07 Local computer time in SC Time Zone | 2021-04-29 23:12:07.943 2021-04-30 03:12:08 Server time in UTC | 2021-04-29 23:12:07.943 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-29 23:12:07.943 Program path: C:\SierraChart\ | 2021-04-29 23:12:07.943 Data Files path: C:\SierraChart\Data\ | 2021-04-29 23:12:07.943 OS Version Number: 10.0 | 2021-04-29 23:12:07.944 Locale Setting: C | 2021-04-29 23:12:07.944 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-29 23:12:07.944 Allowed protected custom studies: | 2021-04-29 23:12:07.944 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. | 2021-04-29 23:12:07.964 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-29 23:12:07.988 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-29 23:12:08.113 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-29 23:12:08.114 Received 5 login tokens. | 2021-04-29 23:12:08.451 Symbol settings MD5 received. Request ID: 1. | 2021-04-29 23:12:08.541 Symbol settings are up-to-date for oec. | 2021-04-29 23:12:08.541 Files to Open on Startup | Opening file: Chartbook1.Cht | 2021-04-29 23:12:12.544 ESM21 3 Min #1 | Reloading chart. | 2021-04-29 23:12:12.655 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2021-04-29 23:12:14.716 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2021-04-29 23:12:14.806 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-04-29 23:12:14.806 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.30. | 2021-04-29 23:12:14.806 GAIN Capital FIX Trading: Connected to FIX server. | 2021-04-29 23:12:14.834 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=FJoedicke281. | 2021-04-29 23:12:15.047 GAIN Capital FIX Trading | Connected to trading server. | 2021-04-29 23:12:15.159 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2021-04-29 23:12:15.159 GAIN Capital FAST Data socket (2) | Creating socket. | 2021-04-29 23:12:15.160 GAIN Capital FAST Data socket (2) | New receive buffer size: 5242880 | 2021-04-29 23:12:15.160 GAIN Capital FAST Data socket (2) | Connecting to IP: 66.76.151.30. | 2021-04-29 23:12:15.160 GAIN Capital FAST Data: Sent the Hello message. | 2021-04-29 23:12:15.188 GAIN Capital FAST Data: Sent the Logon message. | 2021-04-29 23:12:15.336 GAIN Capital/OEC | Connected to server complete. | 2021-04-29 23:12:15.382 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Updated verified funded futures trading account ending date to: 2021-05-30 03:12:15 | 2021-04-29 23:12:15.388 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 GAIN Capital/OEC | Starting real-time market data updates for: ESM21. ID: 1 Service code: oec | 2021-04-29 23:12:15.673 GAIN Capital/OEC | Requesting security definition data for: ESM21. ID: 1 | 2021-04-29 23:12:15.674 GAIN Capital/OEC | Using primary service for historical data for ESM21 | 2021-04-29 23:12:15.674 Starting DelayedDownloadMonitoringTimer | 2021-04-29 23:12:15.674 Starting HDTimeoutTimer | 2021-04-29 23:12:15.674 Added historical Intraday data request for ESM21 to the queue. | 2021-04-29 23:12:15.674 Intraday data recording state for symbol ESM21 is set to download 'Pending'. | 2021-04-29 23:12:15.674 Triggering next historical data download in queue. | 2021-04-29 23:12:15.674 Delaying start of download for ESM21 | 2021-04-29 23:12:15.789 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2021-04-29 23:12:20.446 HD Request # 1 | Downloading Intraday chart data for ESM21 to the file ESM21.scid. Service: oec | 2021-04-29 23:12:20.698 HD Request # 1 | Download start date-time: 2021-04-29 22:47:23.000000. File last date-time: 2021-04-29 22:47:23.000005 | 2021-04-29 23:12:20.699 HD Request # 1 | Receiving Intraday data for ESM21 starting at 2021-04-29 22:47:23.000000 | 2021-04-29 23:12:20.838 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-04-29 22:47:32.000000 | 2021-04-29 23:12:20.839 HD Request # 1 | Received 1524 records from 2021-04-29 22:47:23.000000 to 2021-04-29 23:12:21.000000 (25.0 minutes) and wrote 1518 records for ESM21 | 2021-04-29 23:12:20.839 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-04-30 03:12:21.000000 | 2021-04-29 23:12:20.840 HD Request # 1 | Completion time: 0s | 2021-04-29 23:12:20.840 HD Request # 1 | Intraday data download complete for ESM21. Unique request ID: 1 | 2021-04-29 23:12:20.840 Removing historical data download ID 1. | 2021-04-29 23:12:20.840 Real-time Intraday chart data file updates started for ESM21 | 2021-04-29 23:12:20.840 Intraday chart data file opened for ESM21 | 2021-04-29 23:12:20.840 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-04-29 23:12:20.840 Triggering next historical data download in queue. | 2021-04-29 23:12:20.840 No download requests in the queue to start downloads for. | 2021-04-29 23:12:20.840 Opened cached Intraday file: C:\SierraChart\Data\ESM21.scid. Thread ID: 12116 | 2021-04-29 23:12:28.114 |
| [2021-04-30 13:39:32] |
| John - SC Support - Posts: 38201 |
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There is nothing in your log that shows any issue. Most likely what you are seeing is an issue with the Gain Capital data. We really recommend using the Denali Exchange Data Feed instead. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-29 23:40:44] |
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Gain Capital is considered a legacy service in Sierra Chart and we are phasing out support for the historical data from our services for Gain Capital unless you are using the Denali Exchange Data Feed. Full documentation and instructions for this service: Denali Exchange Data Feed It is only 10 USD per month more (Service Package 10 or 11), and the exchange fee for the entire CME Group is just 3.25 USD per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-29 23:42:46
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