Support Board
Date/Time: Wed, 26 Feb 2025 21:30:25 +0000
Post From: incomplete chart data
| [2021-04-30 03:40:09] |
| User658645 - Posts: 11 |
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Sierra Support, For past 7 days have been receiving incomplete data that leaves my chart incomplete and interrupts my trading. Message log below. Reading Internal Order ID file. | 2021-04-29 23:12:07.814 Reading Trade Orders file. | 2021-04-29 23:12:07.916 Reading Trade Positions file. | 2021-04-29 23:12:07.918 Reading Trade Account Data files. | 2021-04-29 23:12:07.919 UDPListener (1548). Port 22904 | Listening on UDP port 22904. | 2021-04-29 23:12:07.943 Software version: 2253 64-bit | 2021-04-29 23:12:07.943 Primary Thread ID: 13820 | 2021-04-29 23:12:07.943 Usage end date: 2021-10-12 | 2021-04-29 23:12:07.943 Enabled for: Sierra Chart Historical Data Service. | 2021-04-29 23:12:07.943 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-29 23:12:07.943 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-29 23:12:07.943 Current selected Data/Trading service: GAIN Capital/OEC | 2021-04-29 23:12:07.943 Custom symbol settings values: disabled | 2021-04-29 23:12:07.943 Chart Update Interval: 500 | 2021-04-29 23:12:07.943 Intraday Data Storage Time Unit: 0 | 2021-04-29 23:12:07.943 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-29 23:12:07.943 2021-04-30 03:12:07 Local computer time in UTC | 2021-04-29 23:12:07.943 2021-04-29 23:12:07 Local computer time in SC Time Zone | 2021-04-29 23:12:07.943 2021-04-30 03:12:08 Server time in UTC | 2021-04-29 23:12:07.943 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-29 23:12:07.943 Program path: C:\SierraChart\ | 2021-04-29 23:12:07.943 Data Files path: C:\SierraChart\Data\ | 2021-04-29 23:12:07.943 OS Version Number: 10.0 | 2021-04-29 23:12:07.944 Locale Setting: C | 2021-04-29 23:12:07.944 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-29 23:12:07.944 Allowed protected custom studies: | 2021-04-29 23:12:07.944 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. | 2021-04-29 23:12:07.964 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-29 23:12:07.988 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-29 23:12:08.113 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-29 23:12:08.114 Received 5 login tokens. | 2021-04-29 23:12:08.451 Symbol settings MD5 received. Request ID: 1. | 2021-04-29 23:12:08.541 Symbol settings are up-to-date for oec. | 2021-04-29 23:12:08.541 Files to Open on Startup | Opening file: Chartbook1.Cht | 2021-04-29 23:12:12.544 ESM21 3 Min #1 | Reloading chart. | 2021-04-29 23:12:12.655 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2021-04-29 23:12:14.716 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2021-04-29 23:12:14.806 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-04-29 23:12:14.806 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.30. | 2021-04-29 23:12:14.806 GAIN Capital FIX Trading: Connected to FIX server. | 2021-04-29 23:12:14.834 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=FJoedicke281. | 2021-04-29 23:12:15.047 GAIN Capital FIX Trading | Connected to trading server. | 2021-04-29 23:12:15.159 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2021-04-29 23:12:15.159 GAIN Capital FAST Data socket (2) | Creating socket. | 2021-04-29 23:12:15.160 GAIN Capital FAST Data socket (2) | New receive buffer size: 5242880 | 2021-04-29 23:12:15.160 GAIN Capital FAST Data socket (2) | Connecting to IP: 66.76.151.30. | 2021-04-29 23:12:15.160 GAIN Capital FAST Data: Sent the Hello message. | 2021-04-29 23:12:15.188 GAIN Capital FAST Data: Sent the Logon message. | 2021-04-29 23:12:15.336 GAIN Capital/OEC | Connected to server complete. | 2021-04-29 23:12:15.382 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Triggering next historical data download in queue. | 2021-04-29 23:12:15.384 Updated verified funded futures trading account ending date to: 2021-05-30 03:12:15 | 2021-04-29 23:12:15.388 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 No download requests in the queue to start downloads for. | 2021-04-29 23:12:15.389 GAIN Capital/OEC | Starting real-time market data updates for: ESM21. ID: 1 Service code: oec | 2021-04-29 23:12:15.673 GAIN Capital/OEC | Requesting security definition data for: ESM21. ID: 1 | 2021-04-29 23:12:15.674 GAIN Capital/OEC | Using primary service for historical data for ESM21 | 2021-04-29 23:12:15.674 Starting DelayedDownloadMonitoringTimer | 2021-04-29 23:12:15.674 Starting HDTimeoutTimer | 2021-04-29 23:12:15.674 Added historical Intraday data request for ESM21 to the queue. | 2021-04-29 23:12:15.674 Intraday data recording state for symbol ESM21 is set to download 'Pending'. | 2021-04-29 23:12:15.674 Triggering next historical data download in queue. | 2021-04-29 23:12:15.674 Delaying start of download for ESM21 | 2021-04-29 23:12:15.789 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2021-04-29 23:12:20.446 HD Request # 1 | Downloading Intraday chart data for ESM21 to the file ESM21.scid. Service: oec | 2021-04-29 23:12:20.698 HD Request # 1 | Download start date-time: 2021-04-29 22:47:23.000000. File last date-time: 2021-04-29 22:47:23.000005 | 2021-04-29 23:12:20.699 HD Request # 1 | Receiving Intraday data for ESM21 starting at 2021-04-29 22:47:23.000000 | 2021-04-29 23:12:20.838 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-04-29 22:47:32.000000 | 2021-04-29 23:12:20.839 HD Request # 1 | Received 1524 records from 2021-04-29 22:47:23.000000 to 2021-04-29 23:12:21.000000 (25.0 minutes) and wrote 1518 records for ESM21 | 2021-04-29 23:12:20.839 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-04-30 03:12:21.000000 | 2021-04-29 23:12:20.840 HD Request # 1 | Completion time: 0s | 2021-04-29 23:12:20.840 HD Request # 1 | Intraday data download complete for ESM21. Unique request ID: 1 | 2021-04-29 23:12:20.840 Removing historical data download ID 1. | 2021-04-29 23:12:20.840 Real-time Intraday chart data file updates started for ESM21 | 2021-04-29 23:12:20.840 Intraday chart data file opened for ESM21 | 2021-04-29 23:12:20.840 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-04-29 23:12:20.840 Triggering next historical data download in queue. | 2021-04-29 23:12:20.840 No download requests in the queue to start downloads for. | 2021-04-29 23:12:20.840 Opened cached Intraday file: C:\SierraChart\Data\ESM21.scid. Thread ID: 12116 | 2021-04-29 23:12:28.114 |