Support Board
Date/Time: Thu, 06 Mar 2025 16:37:58 +0000
Denali Delayed Data
View Count: 1026
| [2021-04-30 01:58:24] |
| User153686 - Posts: 3 |
|
I recently subscribed with package 11 and am trying to trade ES on CME. Denali data is active per my account page. How do I get it to be live data instead of delayed?
|
| [2021-04-30 02:01:35] |
| |
|
The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-30 17:54:13] |
| User153686 - Posts: 3 |
|
I followed the instructions but haven't been able logon to my Transact account. Is this an issue on my end or with Transact? I have attached the error and log.
Date Time Of Last Edit: 2021-04-30 17:57:36
|
 Message Log.JPG / V - Attached On 2021-04-30 17:52:09 UTC - Size: 137.81 KB - 261 views LogonError.JPG / V - Attached On 2021-04-30 17:52:29 UTC - Size: 19.46 KB - 232 views |
| [2021-04-30 18:43:15] |
| John - SC Support - Posts: 38444 |
|
That is a TransAct issue. You need to let them know about it, and they can fix it for you. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 15:44:10] |
| NeroTulip - Posts: 18 |
|
I have delayed data once again and this is the 20th time I am dealing with this. It has not been over 30 days since I logged in to Sierra chart, and all of my balances are current. Why am I dealing with this? how do I get live data once again? |
| [2022-02-08 19:16:29] |
| John - SC Support - Posts: 38444 |
|
NeroTulip - Everything on your account looks good. Just be aware that you are only setup with the CME with Market Depth for Non-Professional Accounts. So if you are trying to get data for a symbol that is not traded on the CME exchange, then you will not get that data in real-time. If you are trying to get data for a CME exchange instrument and are not getting the data in real-time, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: