Support Board
Date/Time: Thu, 06 Mar 2025 19:06:27 +0000
Post From: Denali Delayed Data
| [2022-02-08 19:16:29] |
| John - SC Support - Posts: 38446 |
|
NeroTulip - Everything on your account looks good. Just be aware that you are only setup with the CME with Market Depth for Non-Professional Accounts. So if you are trying to get data for a symbol that is not traded on the CME exchange, then you will not get that data in real-time. If you are trying to get data for a CME exchange instrument and are not getting the data in real-time, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |