Support Board
Date/Time: Tue, 25 Feb 2025 18:59:58 +0000
cannot logon
View Count: 573
| [2021-04-26 16:36:27] |
| User940256 - Posts: 14 |
|
when I attempt to logon, I get the message, " service connection error. . . CQGWebAPI .. logon unsuccessful: username or password is incorrect. HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-26 11:05:15.951 Reading Internal Order ID file. | 2021-04-26 11:05:16.839 Reading Trade Orders file. | 2021-04-26 11:05:16.965 Reading Trade Positions file. | 2021-04-26 11:05:16.966 Reading Trade Account Data files. | 2021-04-26 11:05:16.966 UDPListener (1472). Port 22904 | Listening on UDP port 22904. | 2021-04-26 11:05:16.992 Software version: 2225 64-bit | 2021-04-26 11:05:16.992 Primary Thread ID: 19332 | 2021-04-26 11:05:16.992 Usage end date: 2021-05-12 | 2021-04-26 11:05:16.992 Enabled for: Sierra Chart Historical Data Service. | 2021-04-26 11:05:16.992 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-04-26 11:05:16.992 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-26 11:05:16.992 Current selected Data/Trading service: CQG WebAPI | 2021-04-26 11:05:16.992 Custom symbol settings values: disabled | 2021-04-26 11:05:16.992 Chart Update Interval: 500 | 2021-04-26 11:05:16.992 Intraday Data Storage Time Unit: 0 | 2021-04-26 11:05:16.992 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-26 11:05:16.992 2021-04-26 15:05:16 Local computer time in UTC | 2021-04-26 11:05:16.992 2021-04-26 11:05:16 Local computer time in SC Time Zone | 2021-04-26 11:05:16.992 2021-04-26 15:05:11 Server time in UTC | 2021-04-26 11:05:16.992 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-26 11:05:16.992 Program path: C:\SierraChartNew\ | 2021-04-26 11:05:16.992 Data Files path: C:\SierraChartNew\Data\ | 2021-04-26 11:05:16.992 OS Version Number: 10.0 | 2021-04-26 11:05:16.992 Locale Setting: C | 2021-04-26 11:05:16.992 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-26 11:05:16.995 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, Polaris Trading Group | 2021-04-26 11:05:16.996 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-04-26 11:05:17.021 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-04-26 11:05:17.032 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-26 11:05:17.032 Received 5 login tokens. | 2021-04-26 11:05:17.575 Symbol settings MD5 received. Request ID: 1. | 2021-04-26 11:05:17.902 Requested symbol settings for service code cqg. Request ID: 2. | 2021-04-26 11:05:17.902 Symbol settings received. Request ID: 2. | 2021-04-26 11:05:19.272 Downloading user file: 42888 | 2021-04-26 11:05:19.901 File has been written to: C:\SierraChartNew\Data\PolarisTradingGroup_2151_64.dll. File Size: 1553920 bytes. | 2021-04-26 11:05:24.225 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:05:28.330 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:05:28.330 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:05:28.495 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:05:28.495 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:05:28.495 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:05:28.577 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:05:28.577 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Sec-WebSocket-Accept: SGQLTc/J/2kpdL4ba1E9MeGca9E= | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | | 2021-04-26 11:05:28.803 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:05:28.803 CQG WebAPI | WebSocket connected. | 2021-04-26 11:05:28.803 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:05:28.803 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:05:28.974 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:05:28.987 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:05:28.987 CQG WebAPI | Disconnected. | 2021-04-26 11:05:28.987 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:05:28.987 CQG WebSocket | WebSocket closed. | 2021-04-26 11:05:28.987 CQG WebAPI | WebSocket closed. | 2021-04-26 11:05:28.987 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:05:28.987 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:05:29.055 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:05:29.055 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:07:34.969 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:07:34.969 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 11:08:04.981 Requested new login tokens. | 2021-04-26 11:10:01.213 Received 8 login tokens. | 2021-04-26 11:10:01.968 Sierra Chart account data changed. Requesting updated account information. | 2021-04-26 11:17:11.953 Successfully processed Sierra Chart account data. | 2021-04-26 11:17:12.921 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:24:18.588 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:24:18.588 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:24:18.657 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:24:18.657 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:24:18.657 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:24:18.729 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:24:18.729 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Sec-WebSocket-Accept: JZsHnjhcEvLeD8y1o07JhbtaezA= | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | | 2021-04-26 11:24:18.957 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:24:18.957 CQG WebAPI | WebSocket connected. | 2021-04-26 11:24:18.957 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:24:18.957 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:24:19.131 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:24:19.157 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:24:19.157 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:24:19.157 CQG WebAPI | Disconnected. | 2021-04-26 11:24:19.157 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:24:19.157 CQG WebSocket | WebSocket closed. | 2021-04-26 11:24:19.157 CQG WebAPI | WebSocket closed. | 2021-04-26 11:24:19.157 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:24:19.223 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:24:19.223 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:26:35.296 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:26:35.296 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 11:27:05.309 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:30:10.031 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:30:10.031 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:30:10.112 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:30:10.112 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:30:10.112 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:30:10.183 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:30:10.183 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Sec-WebSocket-Accept: 4R7wmiAZMWi7VYY9tg2EYM8XQbk= | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | | 2021-04-26 11:30:10.406 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:30:10.406 CQG WebAPI | WebSocket connected. | 2021-04-26 11:30:10.406 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:30:10.406 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:30:10.576 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:30:10.598 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:30:10.598 CQG WebAPI | Disconnected. | 2021-04-26 11:30:10.598 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:30:10.598 CQG WebSocket | WebSocket closed. | 2021-04-26 11:30:10.598 CQG WebAPI | WebSocket closed. | 2021-04-26 11:30:10.598 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:30:10.598 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:30:10.664 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:30:10.664 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:32:35.394 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:32:35.394 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 11:33:05.404 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:57:14.260 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:57:14.260 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:57:14.449 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:57:14.449 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:57:14.450 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:57:14.530 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:57:14.530 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Sec-WebSocket-Accept: zX5AvtpHJc/v5Yo1BBVH50/5StU= | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | | 2021-04-26 11:57:14.754 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:57:14.754 CQG WebAPI | WebSocket connected. | 2021-04-26 11:57:14.754 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:57:14.754 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:57:14.924 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:57:14.947 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:57:14.947 CQG WebAPI | Disconnected. | 2021-04-26 11:57:14.947 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:57:14.947 CQG WebSocket | WebSocket closed. | 2021-04-26 11:57:14.947 CQG WebAPI | WebSocket closed. | 2021-04-26 11:57:14.947 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:57:14.947 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:57:15.012 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:57:15.013 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:59:35.805 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:59:35.805 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 12:00:05.807 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 12:08:23.915 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 12:08:23.915 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 12:08:24.130 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 12:08:24.130 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 12:08:24.130 CQG WebSocket | Opening WebSocket. | 2021-04-26 12:08:24.200 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 12:08:24.200 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Sec-WebSocket-Accept: O/NswwjJAXRyXgNYxQcZWATM3k8= | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | | 2021-04-26 12:08:24.416 CQG WebSocket | Web socket state is now open. | 2021-04-26 12:08:24.416 CQG WebAPI | WebSocket connected. | 2021-04-26 12:08:24.416 CQG WebAPI | Sending market data logon message. | 2021-04-26 12:08:24.416 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 12:08:24.591 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 12:08:24.613 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 12:08:24.613 CQG WebAPI | Disconnected. | 2021-04-26 12:08:24.613 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 12:08:24.613 CQG WebSocket | WebSocket closed. | 2021-04-26 12:08:24.613 CQG WebAPI | WebSocket closed. | 2021-04-26 12:08:24.613 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 12:08:24.613 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 12:08:24.688 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 12:08:24.688 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 12:10:35.961 CQG WebSocket socket (1) | Closed. | 2021-04-26 12:10:35.961 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 12:11:05.971 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 12:16:28.558 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 12:16:28.558 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 12:16:28.634 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 12:16:28.634 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 12:16:28.634 CQG WebSocket | Opening WebSocket. | 2021-04-26 12:16:28.766 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 12:16:28.766 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Sec-WebSocket-Accept: ZMOh7cXdckCxL+zyxXK8nSDvJMw= | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | | 2021-04-26 12:16:29.015 CQG WebSocket | Web socket state is now open. | 2021-04-26 12:16:29.015 CQG WebAPI | WebSocket connected. | 2021-04-26 12:16:29.015 CQG WebAPI | Sending market data logon message. | 2021-04-26 12:16:29.015 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 12:16:29.192 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 12:16:29.215 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 12:16:29.215 CQG WebAPI | Disconnected. | 2021-04-26 12:16:29.215 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 12:16:29.215 CQG WebSocket | WebSocket closed. | 2021-04-26 12:16:29.215 CQG WebAPI | WebSocket closed. | 2021-04-26 12:16:29.215 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 12:16:29.215 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 12:16:29.287 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 12:16:29.287 |
| [2021-04-26 17:25:06] |
| John - SC Support - Posts: 38165 |
|
It is exactly as it states. Your CQG Username or Password that you have entered in File >> Data/Trade Service Settings is incorrect and needs to be entered correctly. If you feel you have done this properly, then you would need to verify with your broker that you are using the proper Username and/or Password, and possibly change your password through them and then enter the new password on the Data/Trade Service Settings page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-27 20:20:02] |
| Sierra_Chart Engineering - Posts: 18564 |
|
If your password is not correct, you can change that through File >> Data/Trade Service Settings. You will see a field that says "Password" under Service Settings and then you just left click on that field once or twice, and then you can edit it. Refer to: Settings Windows Interface: Value Field (Working with Sierra Chart Windows >> Selection Specific Options) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-27 20:20:36
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