Support Board
Date/Time: Mon, 25 Nov 2024 21:39:53 +0000
Disconnection data Feed
View Count: 1223
| [2014-03-09 22:17:55] |
| User78745 - Posts: 38 |
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Dear, Sometimes, the data feed disconnects & all my orders are cancelled. There is any function or settings to keep them alive ? Regards, |
| [2014-03-10 18:44:56] |
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We need to understand the reason why the orders are getting canceled. Provide us the order activity entries for one of these orders from the Trade Activity Log. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-10 21:44:33] |
| User78745 - Posts: 38 |
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Dear, Here is the Trade Activity Log ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2014-03-04 19:56:02.000 Connected to server Unspecified Unset Order 2014-03-04 19:56:26.000 Connected to server Unspecified Unset Order 2014-03-04 20:56:04.000 Connected to server Unspecified Unset Order 2014-03-04 20:59:09.000 Connected to server Unspecified Unset Order 2014-03-04 21:01:33.000 Connected to server Unspecified Unset Order 2014-03-04 21:47:44.000 Connected to server Unspecified Unset Order 2014-03-04 21:53:43.000 Connected to server Unspecified Unset Order 2014-03-05 08:27:42.000 Connected to server Unspecified Unset Order 2014-03-05 12:25:13.000 Connected to server Unspecified Unset Order 2014-03-05 21:23:27.000 Connected to server Unspecified Unset Order 2014-03-06 08:41:49.000 Connected to server Unspecified Unset Order 2014-03-06 08:52:13.000 Connected to server Unspecified Unset Order 2014-03-06 08:55:30.000 Connected to server Unspecified Unset Order 2014-03-06 09:07:19.000 Connected to server Unspecified Unset Order 2014-03-06 10:09:14.000 Connected to server Unspecified Unset Order 2014-03-06 10:11:59.000 Connected to server Unspecified Unset Order 2014-03-06 10:47:33.000 Connected to server Unspecified Unset Order 2014-03-06 16:59:12.000 Connected to server Unspecified Unset Order 2014-03-06 22:45:29.000 Connected to server Unspecified Unset Order 2014-03-07 08:39:36.000 Connected to server Unspecified Unset Order 2014-03-07 14:32:29.000 Connected to server Unspecified Unset Order 2014-03-07 17:20:37.000 Connected to server Unspecified Unset Order 2014-03-09 20:10:40.000 Connected to server Unspecified Unset Order 2014-03-09 22:34:28.000 Connected to server Unspecified Unset Order 2014-03-10 07:14:44.000 Connected to server Unspecified Unset Order 2014-03-10 22:35:50.000 Connected to server Unspecified Unset Something wrong ? regards, |
| [2014-03-10 22:57:20] |
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This is not have the information that we need. We need to actually see the order activity lines for the order indicating the reason the order was canceled. Once again, here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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