Support Board
Date/Time: Tue, 25 Feb 2025 19:39:53 +0000
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| [2021-04-25 13:54:12] |
| User377189 - Posts: 203 |
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I was using SC through AMP with Denali and order routing through TT-Fix Now with this option not available i changed to SC + Denali + CQG order routing After downloading new version of SC and changing Data/Trade services setting i am waiting for charts to reload but I am just getting a black screen and no data is loading |
| [2021-04-25 15:02:05] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-25 15:10:22] |
| User377189 - Posts: 203 |
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Software version: 2250 64-bit | 2021-04-25 11:08:59.674 Primary Thread ID: 7716 | 2021-04-25 11:08:59.674 Usage end date: 2021-05-11 | 2021-04-25 11:08:59.674 Enabled for: Advanced Features 2. | 2021-04-25 11:08:59.674 Enabled for: Sierra Chart Historical Data Service. | 2021-04-25 11:08:59.674 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-25 11:08:59.674 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-25 11:08:59.674 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-25 11:08:59.674 Current selected Data/Trading service: CQG WebAPI | 2021-04-25 11:08:59.674 Custom symbol settings values: disabled | 2021-04-25 11:08:59.674 Chart Update Interval: 500 | 2021-04-25 11:08:59.674 Intraday Data Storage Time Unit: 0 | 2021-04-25 11:08:59.674 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-25 11:08:59.674 2021-04-25 15:08:59 Local computer time in UTC | 2021-04-25 11:08:59.674 2021-04-25 11:08:59 Local computer time in SC Time Zone | 2021-04-25 11:08:59.674 2021-04-25 15:07:49 Server time in UTC | 2021-04-25 11:08:59.674 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-25 11:08:59.674 Program path: D:\SierraChart\ | 2021-04-25 11:08:59.674 Data Files path: D:\SierraChart\Data\ | 2021-04-25 11:08:59.674 OS Version Number: 10.0 | 2021-04-25 11:08:59.674 Locale Setting: C | 2021-04-25 11:08:59.674 DLLs: PMStrat_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-25 11:08:59.675 Allowed protected custom studies: | 2021-04-25 11:08:59.675 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-25 11:09:26.562 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-25 11:09:26.562 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-04-25 11:09:26.562 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-04-25 11:09:26.562 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-04-25 11:09:26.562 CQG WebSocket | Opening WebSocket. | 2021-04-25 11:09:26.584 CQG WebSocket | Sending WebSocket handshake. | 2021-04-25 11:09:26.584 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-25 11:09:26.662 CQG WebSocket | Server header | Connection: upgrade | 2021-04-25 11:09:26.662 CQG WebSocket | Server header | Sec-WebSocket-Accept: aQ9vunTNwJeExlfWSkh/rsuNnOE= | 2021-04-25 11:09:26.662 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-25 11:09:26.663 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-25 11:09:26.663 CQG WebSocket | Server header | | 2021-04-25 11:09:26.663 CQG WebSocket | Web socket state is now open. | 2021-04-25 11:09:26.663 CQG WebAPI | WebSocket connected. | 2021-04-25 11:09:26.663 CQG WebAPI | Sending market data logon message. | 2021-04-25 11:09:26.663 CQG WebAPI | Base Time: 2021-04-25T06:03:33. 2021-04-25 06:03:33 | 2021-04-25 11:09:26.800 CQG WebAPI | Logon successful. Session Token = Y3NQJN5IGCDOYlsTQNXkd4IVaLgLWb3N5jLXhCTP06gCR/ioC9viCYPEymaWvFGXmeWG0Funhik | 2021-04-25 11:09:26.800 CQG WebAPI | Connected to server complete. | 2021-04-25 11:09:26.800 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Updated verified funded futures trading account ending date to: 2021-05-25 15:09:26 | 2021-04-25 11:09:26.801 CQG WebAPI | Sending Trade Accounts request message. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 CQG WebAPI | Starting real-time market data updates for: F.US.EPM21. ID: 1 Service code: cqg | 2021-04-25 11:09:26.844 CQG WebAPI | Sending symbol resolution request for F.US.EPM21. ID: 56900 | 2021-04-25 11:09:26.844 CQG WebAPI | Requesting security definition data for: F.US.EPM21. ID: 1 | 2021-04-25 11:09:26.844 Requesting market depth updates for: F.US.EPM21 if supported. | 2021-04-25 11:09:26.844 Separate subscription for market depth updates not supported. F.US.EPM21 | 2021-04-25 11:09:26.844 CQG WebAPI | Starting real-time market data updates for: F.US.MESM21. ID: 2 Service code: cqg | 2021-04-25 11:09:26.844 CQG WebAPI | Sending symbol resolution request for F.US.MESM21. ID: 56901 | 2021-04-25 11:09:26.845 CQG WebAPI | Requesting security definition data for: F.US.MESM21. ID: 2 | 2021-04-25 11:09:26.845 CQG WebAPI | Using primary service for historical data for F.US.EPM21 | 2021-04-25 11:09:26.845 Added historical Intraday data request for F.US.EPM21 to the queue. | 2021-04-25 11:09:26.845 Intraday data recording state for symbol F.US.EPM21 is set to download 'Pending'. | 2021-04-25 11:09:26.845 Triggering next historical data download in queue. | 2021-04-25 11:09:26.845 Delaying start of download for F.US.EPM21 | 2021-04-25 11:09:26.845 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 56900. Contract ID: 1. | 2021-04-25 11:09:26.870 CQG WebAPI | Requesting market data including full depth for F.US.EPM21 | 2021-04-25 11:09:26.870 CQG WebAPI | Brokerage name: AMP. Account Name: 128327 | 2021-04-25 11:09:26.870 CQG WebAPI | Sending collateral subscribe request. | 2021-04-25 11:09:26.870 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM21. Search Symbol: F.US.MESM21. Request ID: 56901. Contract ID: 2. | 2021-04-25 11:09:26.870 CQG WebAPI | Requesting market data for F.US.MESM21 | 2021-04-25 11:09:26.870 CQG WebAPI | Market data subscription for F.US.EPM21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-04-25 11:09:26.898 Symbol Error - F.US.EPM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-04-25 11:09:26.898 CQG WebAPI | Market data subscription for F.US.MESM21 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 2) are not allowed. | 2021-04-25 11:09:26.898 Symbol Error - F.US.MESM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MES (corresponding to ID = 2) are not allowed. | 2021-04-25 11:09:26.898 HD Request # 18 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cqg | 2021-04-25 11:09:27.254 HD Request # 18 | Performing multistage download. Downloading Minute data first. | 2021-04-25 11:09:27.254 HD Request # 18 | Download start date-time: 2020-10-21 11:09:27.000000. File last date-time: 00:00:00.000000 | 2021-04-25 11:09:27.254 HD Request # 18 | Disabling Intraday chart updating for symbol. | 2021-04-25 11:09:27.254 HD Request # 18 | Requesting historical Minute data. | 2021-04-25 11:09:27.254 HD Request # 18 | Error downloading historical Intraday data for F.US.EPM21. Instrument F.US.EP (corresponding to ID 1) is not allowed. | 2021-04-25 11:09:27.332 HD Request # 18 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPM21 | 2021-04-25 11:09:27.332 HD Request # 18 | Completion time: 0s | 2021-04-25 11:09:27.332 HD Request # 18 | Intraday data download complete for F.US.EPM21. Unique request ID: 10 | 2021-04-25 11:09:27.332 Added historical Intraday data request for F.US.EPM21 to the queue. | 2021-04-25 11:09:27.332 Triggering next historical data download in queue. | 2021-04-25 11:09:27.332 HD Request # 19 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cqg | 2021-04-25 11:09:27.332 HD Request # 19 | Rounding start date-time down to the minute: 2020-10-21 11:09:00.000 | 2021-04-25 11:09:27.332 HD Request # 19 | Download start date-time: 2020-10-21 11:09:00.000000. File last date-time: 00:00:00.000000 | 2021-04-25 11:09:27.332 HD Request # 19 | Requesting historical Tick data. | 2021-04-25 11:09:27.332 HD Request # 19 | Error downloading historical Intraday data for F.US.EPM21. Instrument F.US.EP (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2021-04-25 11:09:27.410 HD Request # 19 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPM21 | 2021-04-25 11:09:27.410 HD Request # 19 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-04-25 11:09:27.411 HD Request # 19 | Completion time: 0s | 2021-04-25 11:09:27.411 HD Request # 19 | Intraday data download complete for F.US.EPM21. Unique request ID: 10 | 2021-04-25 11:09:27.411 Removing historical data download ID 10. | 2021-04-25 11:09:27.411 Real-time Intraday chart data file updates started for F.US.EPM21 | 2021-04-25 11:09:27.411 Intraday chart data file opened for F.US.EPM21 | 2021-04-25 11:09:27.411 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2021-04-25 11:09:27.411 Triggering next historical data download in queue. | 2021-04-25 11:09:27.411 No download requests in the queue to start downloads for. | 2021-04-25 11:09:27.411 CQG WebAPI | Sending positions subscribe request. RequestID: 56905 | 2021-04-25 11:09:31.801 CQG WebAPI | Sending orders subscribe request. RequestID: 56906 | 2021-04-25 11:09:31.801 |
| [2021-04-25 15:25:54] |
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The issue is clear. You need to activate the exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Currently you have none active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-25 15:26:01
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| [2021-04-25 16:05:58] |
| User377189 - Posts: 203 |
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i had deposited $78 around 04/05/2021 and on 04/11/2021 it was debited from the account. I assumed this was the data fee for the month of April If that is not the case and i need to activate the data, if i do so today my billing cycle will be for 25th of each month? |
| [2021-04-25 20:45:35] |
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Your Sierra Chart account still has this credit available: Services Balance: 32.00 USD If you activate the exchange fee today, you have to pay for the entire month and it will end exactly at the end of the month. And then you have to pay for it again at the beginning of next month. It is associated with calendar months unlike the Sierra Chart Service Packages. So at this time we recommend activating one of the top of book exchange fees (ones without depth) that are 3 USD or less. As soon as you activate one of the fees here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You will have access to the data. To make sure you have the complete and accurate data, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 02:53:08
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| [2021-04-27 13:42:02] |
| User377189 - Posts: 203 |
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Instead of renewing it for April i can wait for 1st May and activate for entire month of may?
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| [2021-04-27 15:01:33] |
| John - SC Support - Posts: 38165 |
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Instead of renewing it for April i can wait for 1st May and activate for entire month of may?
Yes, you can do that as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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