Support Board
Date/Time: Tue, 25 Feb 2025 22:08:30 +0000
Post From: Charts not loading
| [2021-04-25 15:10:22] |
| User377189 - Posts: 203 |
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Software version: 2250 64-bit | 2021-04-25 11:08:59.674 Primary Thread ID: 7716 | 2021-04-25 11:08:59.674 Usage end date: 2021-05-11 | 2021-04-25 11:08:59.674 Enabled for: Advanced Features 2. | 2021-04-25 11:08:59.674 Enabled for: Sierra Chart Historical Data Service. | 2021-04-25 11:08:59.674 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-25 11:08:59.674 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-25 11:08:59.674 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-25 11:08:59.674 Current selected Data/Trading service: CQG WebAPI | 2021-04-25 11:08:59.674 Custom symbol settings values: disabled | 2021-04-25 11:08:59.674 Chart Update Interval: 500 | 2021-04-25 11:08:59.674 Intraday Data Storage Time Unit: 0 | 2021-04-25 11:08:59.674 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-25 11:08:59.674 2021-04-25 15:08:59 Local computer time in UTC | 2021-04-25 11:08:59.674 2021-04-25 11:08:59 Local computer time in SC Time Zone | 2021-04-25 11:08:59.674 2021-04-25 15:07:49 Server time in UTC | 2021-04-25 11:08:59.674 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-25 11:08:59.674 Program path: D:\SierraChart\ | 2021-04-25 11:08:59.674 Data Files path: D:\SierraChart\Data\ | 2021-04-25 11:08:59.674 OS Version Number: 10.0 | 2021-04-25 11:08:59.674 Locale Setting: C | 2021-04-25 11:08:59.674 DLLs: PMStrat_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-25 11:08:59.675 Allowed protected custom studies: | 2021-04-25 11:08:59.675 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-25 11:09:26.562 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-25 11:09:26.562 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-04-25 11:09:26.562 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-04-25 11:09:26.562 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-04-25 11:09:26.562 CQG WebSocket | Opening WebSocket. | 2021-04-25 11:09:26.584 CQG WebSocket | Sending WebSocket handshake. | 2021-04-25 11:09:26.584 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-25 11:09:26.662 CQG WebSocket | Server header | Connection: upgrade | 2021-04-25 11:09:26.662 CQG WebSocket | Server header | Sec-WebSocket-Accept: aQ9vunTNwJeExlfWSkh/rsuNnOE= | 2021-04-25 11:09:26.662 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-25 11:09:26.663 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-25 11:09:26.663 CQG WebSocket | Server header | | 2021-04-25 11:09:26.663 CQG WebSocket | Web socket state is now open. | 2021-04-25 11:09:26.663 CQG WebAPI | WebSocket connected. | 2021-04-25 11:09:26.663 CQG WebAPI | Sending market data logon message. | 2021-04-25 11:09:26.663 CQG WebAPI | Base Time: 2021-04-25T06:03:33. 2021-04-25 06:03:33 | 2021-04-25 11:09:26.800 CQG WebAPI | Logon successful. Session Token = Y3NQJN5IGCDOYlsTQNXkd4IVaLgLWb3N5jLXhCTP06gCR/ioC9viCYPEymaWvFGXmeWG0Funhik | 2021-04-25 11:09:26.800 CQG WebAPI | Connected to server complete. | 2021-04-25 11:09:26.800 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Triggering next historical data download in queue. | 2021-04-25 11:09:26.801 Updated verified funded futures trading account ending date to: 2021-05-25 15:09:26 | 2021-04-25 11:09:26.801 CQG WebAPI | Sending Trade Accounts request message. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 No download requests in the queue to start downloads for. | 2021-04-25 11:09:26.801 CQG WebAPI | Starting real-time market data updates for: F.US.EPM21. ID: 1 Service code: cqg | 2021-04-25 11:09:26.844 CQG WebAPI | Sending symbol resolution request for F.US.EPM21. ID: 56900 | 2021-04-25 11:09:26.844 CQG WebAPI | Requesting security definition data for: F.US.EPM21. ID: 1 | 2021-04-25 11:09:26.844 Requesting market depth updates for: F.US.EPM21 if supported. | 2021-04-25 11:09:26.844 Separate subscription for market depth updates not supported. F.US.EPM21 | 2021-04-25 11:09:26.844 CQG WebAPI | Starting real-time market data updates for: F.US.MESM21. ID: 2 Service code: cqg | 2021-04-25 11:09:26.844 CQG WebAPI | Sending symbol resolution request for F.US.MESM21. ID: 56901 | 2021-04-25 11:09:26.845 CQG WebAPI | Requesting security definition data for: F.US.MESM21. ID: 2 | 2021-04-25 11:09:26.845 CQG WebAPI | Using primary service for historical data for F.US.EPM21 | 2021-04-25 11:09:26.845 Added historical Intraday data request for F.US.EPM21 to the queue. | 2021-04-25 11:09:26.845 Intraday data recording state for symbol F.US.EPM21 is set to download 'Pending'. | 2021-04-25 11:09:26.845 Triggering next historical data download in queue. | 2021-04-25 11:09:26.845 Delaying start of download for F.US.EPM21 | 2021-04-25 11:09:26.845 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 56900. Contract ID: 1. | 2021-04-25 11:09:26.870 CQG WebAPI | Requesting market data including full depth for F.US.EPM21 | 2021-04-25 11:09:26.870 CQG WebAPI | Brokerage name: AMP. Account Name: 128327 | 2021-04-25 11:09:26.870 CQG WebAPI | Sending collateral subscribe request. | 2021-04-25 11:09:26.870 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM21. Search Symbol: F.US.MESM21. Request ID: 56901. Contract ID: 2. | 2021-04-25 11:09:26.870 CQG WebAPI | Requesting market data for F.US.MESM21 | 2021-04-25 11:09:26.870 CQG WebAPI | Market data subscription for F.US.EPM21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-04-25 11:09:26.898 Symbol Error - F.US.EPM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-04-25 11:09:26.898 CQG WebAPI | Market data subscription for F.US.MESM21 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 2) are not allowed. | 2021-04-25 11:09:26.898 Symbol Error - F.US.MESM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MES (corresponding to ID = 2) are not allowed. | 2021-04-25 11:09:26.898 HD Request # 18 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cqg | 2021-04-25 11:09:27.254 HD Request # 18 | Performing multistage download. Downloading Minute data first. | 2021-04-25 11:09:27.254 HD Request # 18 | Download start date-time: 2020-10-21 11:09:27.000000. File last date-time: 00:00:00.000000 | 2021-04-25 11:09:27.254 HD Request # 18 | Disabling Intraday chart updating for symbol. | 2021-04-25 11:09:27.254 HD Request # 18 | Requesting historical Minute data. | 2021-04-25 11:09:27.254 HD Request # 18 | Error downloading historical Intraday data for F.US.EPM21. Instrument F.US.EP (corresponding to ID 1) is not allowed. | 2021-04-25 11:09:27.332 HD Request # 18 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPM21 | 2021-04-25 11:09:27.332 HD Request # 18 | Completion time: 0s | 2021-04-25 11:09:27.332 HD Request # 18 | Intraday data download complete for F.US.EPM21. Unique request ID: 10 | 2021-04-25 11:09:27.332 Added historical Intraday data request for F.US.EPM21 to the queue. | 2021-04-25 11:09:27.332 Triggering next historical data download in queue. | 2021-04-25 11:09:27.332 HD Request # 19 | Downloading Intraday chart data for F.US.EPM21 to the file F.US.EPM21.scid. Service: cqg | 2021-04-25 11:09:27.332 HD Request # 19 | Rounding start date-time down to the minute: 2020-10-21 11:09:00.000 | 2021-04-25 11:09:27.332 HD Request # 19 | Download start date-time: 2020-10-21 11:09:00.000000. File last date-time: 00:00:00.000000 | 2021-04-25 11:09:27.332 HD Request # 19 | Requesting historical Tick data. | 2021-04-25 11:09:27.332 HD Request # 19 | Error downloading historical Intraday data for F.US.EPM21. Instrument F.US.EP (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2021-04-25 11:09:27.410 HD Request # 19 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPM21 | 2021-04-25 11:09:27.410 HD Request # 19 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-04-25 11:09:27.411 HD Request # 19 | Completion time: 0s | 2021-04-25 11:09:27.411 HD Request # 19 | Intraday data download complete for F.US.EPM21. Unique request ID: 10 | 2021-04-25 11:09:27.411 Removing historical data download ID 10. | 2021-04-25 11:09:27.411 Real-time Intraday chart data file updates started for F.US.EPM21 | 2021-04-25 11:09:27.411 Intraday chart data file opened for F.US.EPM21 | 2021-04-25 11:09:27.411 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2021-04-25 11:09:27.411 Triggering next historical data download in queue. | 2021-04-25 11:09:27.411 No download requests in the queue to start downloads for. | 2021-04-25 11:09:27.411 CQG WebAPI | Sending positions subscribe request. RequestID: 56905 | 2021-04-25 11:09:31.801 CQG WebAPI | Sending orders subscribe request. RequestID: 56906 | 2021-04-25 11:09:31.801 |