Support Board
Date/Time: Mon, 25 Nov 2024 21:50:20 +0000
Not recognising TransAct username and password
View Count: 1577
| [2014-03-08 00:23:11] |
| User41116 - Posts: 10 |
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Under Global Settings - Data/Trade Service Settings, TransAct user and password is not being recognised by their servers. User and pass has just been issued in the past few hours. This is a trial demo account. Can you please assist with trouble shoot? Note: did not make the mistake of entering SierraChart credentials under above settings. Please refer to message log Current selected Data/Trading service: TransAct | 2014-03-08 11:02:48 TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-03-08 11:03:02 TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-03-08 11:03:04 The network socket is connected. | 2014-03-08 11:03:04 TransAct: Connected to server. | 2014-03-08 11:03:04 DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-03-08 11:03:04 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-08 11:03:04 TransAct: Sending logon request message. | 2014-03-08 11:03:04 TransAct: Market data feed reported to be lost. | 2014-03-08 11:03:08 Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-03-08 11:03:08 Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-08 11:03:08 Transact Futures - Connection error: Invalid User or Password. | 2014-03-08 11:03:08 Transact Futures: Disconnected from the server. | 2014-03-08 11:03:08 |
| [2014-03-08 00:26:49] |
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You will need to contact your broker for assistance with this. It is not something we are able to help with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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