Support Board
Date/Time: Tue, 25 Feb 2025 16:26:20 +0000
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| [2021-04-20 20:19:47] |
| JDP6 - Posts: 9 |
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i am getting the following message https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=50423 |
| [2021-04-20 20:38:50] |
| John - SC Support - Posts: 38160 |
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Within Sierra Chart close the chart that is showing the error. Then go to File >> New/Open Historical Chart. On the window that opens find the file named ESM21-CME.dly. Then select the button for Delete File(s) to delete that file. Then open a new chart (or reopen the old chart) for ESM21-CME and the system will redownload the daily data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 05:23:21] |
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This will not solve the issue. The error you are encountering is very unusual. We recommend restarting Sierra Chart and then following the below procedure: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. The network datastream is getting corrupted. That would indicate a system level issue. You may need to disable any security software you are running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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