Support Board
Date/Time: Tue, 25 Feb 2025 11:38:55 +0000
account activation
View Count: 524
| [2021-04-13 16:57:44] |
| User195336 - Posts: 2 |
|
My account was previously CQG. I have tried the CQG connection option and received nothing. Subsequently, a SC data connection was accomplished but the data title suggests it is delayed and not real time. Let me say this about the AMP account.... It is funded but without cleared funds. I understand the SC data is independent of AMP. I may be wrong. Also... the trading DOM is not functioning with a data stream. So, answer this, please.... SC says not to pay AMP any longer. I have not. Do I need to pay AMP something to get what I am looking for - CME real time data stream, AMP broker connection. As is, I see no purpose in anything found at this point. |
| [2021-04-13 17:31:34] |
| John - SC Support - Posts: 38150 |
|
AMP is your broker. As such, they hold your funds for trading and they will charge you their fees for making the trades. If you are setup with CQG, then you will need to follow these instructions to get your Sierra Chart software connected to CQG so you can make trades: CQG Trading Platform Service: Setup Instructions Once you complete the above setup, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will update the symbols of your charts to be the CQG symbols. You may, or may not be setup to get data from CQG as well. We do not know. Once you have completed the above setup, if you are getting Real-Time data in your charts, then you are getting the data from CQG, and the cost for that data is paid through AMP. If you are not getting data, then you are probably not setup for the CQG data. But double check with AMP to make sure if you are paying for it or not. If you want to use the data from us (Sierra Chart), then you would follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You would then be paying for your Sierra Chart Usage Time and Data to us directly. Also, if you do decide to use our data, then you would want to ensure that AMP is NOT charging you for the data from CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-13 19:30:21] |
| User195336 - Posts: 2 |
|
Then what SC says is incorrect - do not pay AMP anything and pay only SC for data (that is not useable).
|
| [2021-04-13 19:41:39] |
| John - SC Support - Posts: 38150 |
|
Then what SC says is incorrect - do not pay AMP anything and pay only SC for data (that is not useable).
We really have no idea where you are getting this statement. Additionally, even if you can find the reference, it is meant to refer to not paying AMP for anything Sierra Chart related. If you are paying us for something, then you should not be making that same payment to AMP. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: