Support Board
Date/Time: Tue, 25 Feb 2025 08:33:14 +0000
No answer
View Count: 654
| [2021-04-07 10:13:07] |
| User657856 - Posts: 61 |
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Yesterday I sent you a question via the Support Board and I have not received any answer. Earlier, I sent you a question from an e-mail and got the answer that I should write a question through the Support Board. The effect is that I still can't play in the live market. How long I have to wait? Bogdan Thanks. Date Time Of Last Edit: 2021-04-07 13:34:23
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| [2021-04-07 13:34:16] |
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We do not see any recent question from you on this Support Board. What is the question? Also provide us the message log information requested below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 19:38:04] |
| User657856 - Posts: 61 |
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I can't play live I gave Live Mode and there is only a demo. I gave Simulated Live and it's only a demo. i want to play in a live market. Bogdan Date Time Of Last Edit: 2021-04-08 14:09:47
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| [2021-04-07 20:31:27] |
| John - SC Support - Posts: 38150 |
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When you go to "Live Mode" are you changing the Connection Type on the Data/Trade Service Settings window? If that is set to Live, then are you taking the Sierra Chart system out of Simulation Mode by ensuring that there is not a checkmark next to the option Trade >> Trade Simulation Mode On? Refer to the following regarding Simulation Mode: Trade Menu: Trade Simulation Mode On (Trade menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 04:55:30] |
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Also update Sierra Chart: Software Download: Fast Update This resolves an issue when changing the Connection Type, it does not going to an effect on a reconnection due to the method of connection to Transact. But we have a workaround implemented. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 14:09:13
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| [2021-04-08 13:48:08] |
| User657856 - Posts: 61 |
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Hello. I did as you wrote. I removed the check mark next to Trade Simulation Mode On. Thank you so much for help. Effect I'll see how I play Bogdan Date Time Of Last Edit: 2021-04-08 14:09:34
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