Support Board
Date/Time: Tue, 25 Feb 2025 11:36:43 +0000
[Locked] - Historical Data not working anymore after
View Count: 1020
| [2021-04-05 20:25:36] |
| jujutrader - Posts: 7 |
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Based on the recommendation I read about "Delete all data and download" to refresh and ensure all historical data will be downloaded, I only get 2 weeks of data now and can't get more. Some charts go back a few weeks but skip days and others only go back just a few days. I don't know how this happened, but can anyone help who had the same experience and knows how to get this fixed? Previous before selecting the option "Delete all data and download", I was able to go back 100 days no problem. My charts are setup for continues futures contract and I dribble checked everything to make sure the setting are correct. I am using CQG from tradovate in case this matters. Date Time Of Last Edit: 2021-04-05 20:47:07
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| [2021-04-05 22:24:37] |
| John - SC Support - Posts: 38150 |
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We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-05 22:28:21] |
| jujutrader - Posts: 7 |
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Yes if you guys could help me going through the setup of Denali, that would be great. Can we do a call or screen share?
Date Time Of Last Edit: 2021-04-05 22:30:35
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| [2021-04-06 03:16:34] |
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Yes we will help you with this. We will be contacting you Tuesday about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 01:59:15] |
| SC Support - Posts: 1936 |
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Hi jujutrader, I missed you with my call just now, we can set-up a call for tomorrow if that works for you. I will email you about this
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| [2021-04-07 02:32:12] |
| User462546 - Posts: 5 |
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Can you please help to get these symbols working again(I have my own Sierra subscription for the historical data); The 90 day Euroyen futures have disappeared completely since the new symbol update and as of the 19 of March, 90 day cad interest rate futures have stopped working: 90 Day Euroyen https://www.barchart.com/futures/quotes/ITM21/futures-prices BAX – Three-Month Canadian Bankers' Acceptance Futures https://m-x.ca/nego_fin_jour_en.php?symbol=BAX&from=2021-04-05&to=2021-04-05#cotes\ http://prntscr.com/11659mp Date Time Of Last Edit: 2021-04-07 02:38:03
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| [2021-04-07 15:04:58] |
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Tell us the exact Sierra Chart symbols. We need to know the exact Sierra Chart symbols you are using.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 15:18:10] |
| User462546 - Posts: 5 |
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90 Day Euroyen, is no longer listed on the symbol list since the symbols were updated: ITM21 ITU21 ITZ21 ITH22 ITM22 AND BAX – Three-Month Canadian Bankers' Acceptance Futures is no longer updating in historical data since the 19th of March BAXM21-MNTRL BAXU21-MNTRL BAXZ21-MNTRL BAXH22-MNTRL BAXM22-MNTRL |
| [2021-04-08 14:49:43] |
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We are working on this. There is no issue with historical Intraday data for the Montréal futures. We have contacted our data provider for the historical EOD data authorization. For the IT symbol, we have to set that up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-10 01:26:44] |
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Both historical Daily and Intraday data is now fully operational for these symbols: BAXM21-MNTRL BAXU21-MNTRL BAXZ21-MNTRL BAXH22-MNTRL BAXM22-MNTRL We are still working on: ITM21 ITU21 ITZ21 ITH22 ITM22 One thing we have done is the symbols are now set up within Sierra Chart. The correct symbols to use are in File >> Find Symbol >> Futures-TFX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-10 01:26:53
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| [2021-04-13 02:57:08] |
| User462546 - Posts: 5 |
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Both contracts are working again, much appreciated.
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