Support Board
Date/Time: Tue, 25 Feb 2025 05:11:31 +0000
no live data denali/cme after disconnect from trading service
View Count: 535
| [2021-04-05 16:22:38] |
| UserOne - Posts: 40 |
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since today I am only getting live cme data when i connect to my trading service. last week i could see live quotes from cme even beeing disconnected from my trading service. i deactivated auto renewal but as i read in a different support forum post it should be "Active till end of billing period". Thank you. |
| [2021-04-05 17:12:48] |
| John - SC Support - Posts: 38150 |
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What exactly do you mean by "when i connect to my trading service."? If you select File >> Disconnect, then you will not get any data into the system. If you are referring to a change in your Current Selected Service on the Data/Trade Service Settings window, then you would get data, but you would have to ensure that you have updated your symbols to match the currently selected service. To do this, select Edit >> Translate Symbols to Current Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-05 20:12:59] |
| UserOne - Posts: 40 |
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I have Interactive Brokers as my trading service and denali/cme as my data service. I can only use my denali feed: 1. I am connected to Interactive Brokers 2. I change Data/Trade Service Settings to SC Data All Service Last week I still received live data even when I was not connected with Interactive Brokers nor did I change to SC Data. My target is to continue to receive live data without changing the Data Settings even when Interactive Brokers gets disconnected. |
| [2021-04-06 03:17:39] |
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This is not supported and never has been. We just cannot help with this at all. It will not help to ask us further. We recommend using SC Data-All Services and following the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 03:18:23
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