Support Board
Date/Time: Tue, 25 Feb 2025 03:54:26 +0000
Connection to Advantage Futures
View Count: 774
| [2021-04-02 23:34:30] |
| JoeFatal - Posts: 1 |
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I am having an issue connecting to Advantage Futures. I am trying to setup a SIM but the app is telling me there is an issue with connection. My broker is Advantage Futures and I have also subscribed with CME. My Sierra Charts service is package #12. My User name here is * Can you please guide me on what I am doing wrong or missing to do. LOG: Reading Internal Order ID file. | 2021-04-02 18:51:49.678 Reading Trade Orders file. | 2021-04-02 18:51:49.846 Reading Trade Positions file. | 2021-04-02 18:51:49.851 Reading Trade Account Data files. | 2021-04-02 18:51:49.855 UDPListener (1480). Port 22904 | Listening on UDP port 22904. | 2021-04-02 18:51:49.879 Software version: 2238 64-bit | 2021-04-02 18:51:49.879 Primary Thread ID: 716 | 2021-04-02 18:51:49.879 Usage end date: 2021-04-16 | 2021-04-02 18:51:49.879 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-04-02 18:51:49.879 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-04-02 18:51:49.879 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-02 18:51:49.879 Current selected Data/Trading service: SC Data - All Services | 2021-04-02 18:51:49.879 Custom symbol settings values: enabled | 2021-04-02 18:51:49.880 Chart Update Interval: 500 | 2021-04-02 18:51:49.880 Intraday Data Storage Time Unit: 0 | 2021-04-02 18:51:49.880 Time Zone: +00:00:00 (UTC+00) | 2021-04-02 18:51:49.880 2021-04-02 18:51:49 Local computer time in UTC | 2021-04-02 18:51:49.880 2021-04-02 18:51:49 Local computer time in SC Time Zone | 2021-04-02 18:51:49.880 2021-04-02 18:51:47 Server time in UTC | 2021-04-02 18:51:49.880 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-02 18:51:49.880 Program path: C:\SierraChart\ | 2021-04-02 18:51:49.880 Data Files path: C:\SierraChart\Data\ | 2021-04-02 18:51:49.880 OS Version Number: 10.0 | 2021-04-02 18:51:49.880 Locale Setting: C | 2021-04-02 18:51:49.880 DLLs: UserContributedStudies_64.dll | 2021-04-02 18:51:49.880 Allowed protected custom studies: | 2021-04-02 18:51:49.880 DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-04-02 18:51:49.907 * Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-04-02 18:51:49.907 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-02 18:51:50.094 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-02 18:51:50.233 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-02 18:51:50.233 Received 5 login tokens. | 2021-04-02 18:51:50.448 Symbol settings MD5 received. Request ID: 1. | 2021-04-02 18:51:50.947 Symbol settings are up-to-date for scdataallservices. | 2021-04-02 18:51:50.947 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-02 18:51:56.519 * Chartbook file not found: C:\SierraChart\TRG Templates\DocMarch21.Cht | 2021-04-02 18:53:46.658 * Chartbook file not found: C:\SierraChart\TRG Templates\DocMarch21.Cht | 2021-04-02 18:54:39.289 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-02 18:54:56.900 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-02 18:58:22.746 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-02 19:04:13.524 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-02 19:09:30.153 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-02 19:21:22.715 * SC Data - All Services | Disconnected. | 2021-04-02 20:12:00.017 Symbol settings could not be loaded because there are no applicable files to load. | 2021-04-02 20:12:00.017 Requested symbol settings for service code test_exch.trading. Request ID: 2. | 2021-04-02 20:12:00.017 SC Data - All Services | Disconnected. | 2021-04-02 20:12:00.018 Current selected Data/Trading service: Test Exchange Client | 2021-04-02 20:12:00.021 Symbol settings received. Request ID: 2. | 2021-04-02 20:12:00.618 Test Exchange Client | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-04-02 20:12:07.909 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-04-02 20:12:07.943 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-02 20:12:07.943 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-04-02 20:12:07.943 Test Exchange Client | Network connection to server complete. | 2021-04-02 20:12:07.998 Test Exchange Client | Starting socket receive thread. | 2021-04-02 20:12:07.998 Test Exchange Client | Sending encoding request to server: Binary VLS. Compression: none | 2021-04-02 20:12:07.998 Test Exchange Client | Setting DTC encoding to Binary VLS | 2021-04-02 20:12:08.170 Test Exchange Client | Sending logon request message. | 2021-04-02 20:12:08.170 Test Exchange Client | Received logon response. | 2021-04-02 20:12:08.227 Test Exchange Client | Server Name: SC DTC Server. | 2021-04-02 20:12:08.227 Test Exchange Client | Server protocol version: 8. Client protocol version: 8 | 2021-04-02 20:12:08.227 Test Exchange Client | Connection error: Trade account not assigned. | 2021-04-02 20:12:08.227 * Test Exchange Client | Waiting for socket receive thread to end | 2021-04-02 20:12:08.246 DTC Client socket (1) | CloseSocket call. | 2021-04-02 20:12:08.246 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-02 20:12:08.246 Test Exchange Client | Disconnected. | 2021-04-02 20:12:08.246 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-02 20:12:08.300 DTC Client socket (1) | Closed. | 2021-04-02 20:12:08.300 Error loading: C:\SierraChart\Data\ETOFSv3.dll. May be missing SCDLLName line. | 2021-04-02 20:16:35.710 F.US.EPH21 [CB] 1439 Min #1 | Reloading chart. | 2021-04-02 20:16:35.927 F.US.EPH21 [CB] 1439 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2021-04-02 20:16:35.927 F.US.EPH21 [CB] 1439 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2021-04-02 20:16:35.927 F.US.EPH21 [CB] 30 Min #2 | Reloading chart. | 2021-04-02 20:16:36.114 F.US.EPH21 [CB] 30 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2021-04-02 20:16:36.114 F.US.EPH21 [CB] 30 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2021-04-02 20:16:36.114 F.US.EPH21/F.US.MESH21 15 Sec #3 | Reloading chart. | 2021-04-02 20:16:36.314 F.US.EPH21 #4 | Reloading chart. | 2021-04-02 20:16:36.321 F.US.EPH21 [CB] 1 Day #5 | Reloading chart. | 2021-04-02 20:16:36.328 F.US.EPH21 [CB] 1 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2021-04-02 20:16:36.328 F.US.EPH21 [CB] 1 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2021-04-02 20:16:36.328 F.US.EPH21 [CB-D] 1439 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid | 2021-04-02 20:16:36.394 F.US.EPH21 [CB-D] 30 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid | 2021-04-02 20:16:36.407 F.US.EPH21/F.US.MESH21 15 Sec #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid | 2021-04-02 20:16:36.417 F.US.EPH21 #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid | 2021-04-02 20:16:36.419 F.US.EPH21 [CB-D] 1 Day #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH21.scid | 2021-04-02 20:16:36.422 Test Exchange Client | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-04-02 20:16:36.492 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-04-02 20:16:36.492 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-02 20:16:36.492 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-04-02 20:16:36.492 Test Exchange Client | Network connection to server complete. | 2021-04-02 20:16:36.556 Test Exchange Client | Starting socket receive thread. | 2021-04-02 20:16:36.556 Test Exchange Client | Sending encoding request to server: Binary VLS. Compression: none | 2021-04-02 20:16:36.556 Test Exchange Client | Setting DTC encoding to Binary VLS | 2021-04-02 20:16:36.746 Test Exchange Client | Sending logon request message. | 2021-04-02 20:16:36.746 Test Exchange Client | Received logon response. | 2021-04-02 20:16:36.808 Test Exchange Client | Server Name: SC DTC Server. | 2021-04-02 20:16:36.808 Test Exchange Client | Server protocol version: 8. Client protocol version: 8 | 2021-04-02 20:16:36.808 Test Exchange Client | Connection error: Trade account not assigned. | 2021-04-02 20:16:36.808 * Test Exchange Client | Waiting for socket receive thread to end | 2021-04-02 20:16:36.837 DTC Client socket (1) | CloseSocket call. | 2021-04-02 20:16:36.837 Test Exchange Client | Disconnected. | 2021-04-02 20:16:36.837 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-02 20:16:36.837 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-02 20:16:36.900 DTC Client socket (1) | Closed. | 2021-04-02 20:16:36.900 Test Exchange Client | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-04-02 20:16:36.930 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-04-02 20:16:36.931 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-02 20:16:36.931 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-04-02 20:16:36.931 Test Exchange Client | Network connection to server complete. | 2021-04-02 20:16:36.985 Test Exchange Client | Starting socket receive thread. | 2021-04-02 20:16:36.985 Test Exchange Client | Sending encoding request to server: Binary VLS. Compression: none | 2021-04-02 20:16:36.985 Test Exchange Client | Setting DTC encoding to Binary VLS | 2021-04-02 20:16:37.151 Test Exchange Client | Sending logon request message. | 2021-04-02 20:16:37.151 Test Exchange Client | Received logon response. | 2021-04-02 20:16:37.208 Test Exchange Client | Server Name: SC DTC Server. | 2021-04-02 20:16:37.208 Test Exchange Client | Server protocol version: 8. Client protocol version: 8 | 2021-04-02 20:16:37.208 Test Exchange Client | Connection error: Trade account not assigned. | 2021-04-02 20:16:37.208 * Test Exchange Client | Waiting for socket receive thread to end | 2021-04-02 20:16:37.208 DTC Client socket (1) | CloseSocket call. | 2021-04-02 20:16:37.208 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-02 20:16:37.208 Test Exchange Client | Disconnected. | 2021-04-02 20:16:37.208 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-02 20:16:37.260 DTC Client socket (1) | Closed. | 2021-04-02 20:16:37.260 Test Exchange Client | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2021-04-02 20:16:37.304 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-04-02 20:16:37.304 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-02 20:16:37.304 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-04-02 20:16:37.304 Test Exchange Client | Network connection to server complete. | 2021-04-02 20:16:37.358 Test Exchange Client | Starting socket receive thread. | 2021-04-02 20:16:37.358 Test Exchange Client | Sending encoding request to server: Binary VLS. Compression: none | 2021-04-02 20:16:37.358 Test Exchange Client | Setting DTC encoding to Binary VLS | 2021-04-02 20:16:37.521 Test Exchange Client | Sending logon request message. | 2021-04-02 20:16:37.521 Test Exchange Client | Received logon response. | 2021-04-02 20:16:37.573 Test Exchange Client | Server Name: SC DTC Server. | 2021-04-02 20:16:37.573 Test Exchange Client | Server protocol version: 8. Client protocol version: 8 | 2021-04-02 20:16:37.573 Test Exchange Client | Connection error: Trade account not assigned. | 2021-04-02 20:16:37.573 * Test Exchange Client | Waiting for socket receive thread to end | 2021-04-02 20:16:37.573 DTC Client socket (1) | CloseSocket call. | 2021-04-02 20:16:37.573 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-02 20:16:37.573 Test Exchange Client | Disconnected. | 2021-04-02 20:16:37.573 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-02 20:16:37.624 DTC Client socket (1) | Closed. | 2021-04-02 20:16:37.624 Thank you Date Time Of Last Edit: 2021-04-03 04:30:20
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| [2021-04-04 00:11:58] |
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Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions There is a form to complete and then we will contact Advantage, to complete the set up with the TT trading account. Until then, you will not have access to the real time CME data at the nonprofessional fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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