Support Board
Date/Time: Tue, 25 Feb 2025 04:40:17 +0000
Comex data feed stopped working April 1st
View Count: 597
| [2021-04-02 17:16:46] |
| User648702 - Posts: 48 |
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I already sent a direct message but don't see it saved and have not received a response. I'm very frustrated that I switched over to SC direct billing three weeks ago just so I would not have an issue and now April 1st ended up with an issue anyway. I subscribed to CME and Comex data but the Comex data stopped working April 1st right at 5:00 pm so am assuming that something is not set right with my account. I would think that this would be a private message that I sent this morning but still have not received a response. I would expect that I would get an immediate response when I have paid for something but is not working. Please let me know ASAP why Comex feed is not working on my account and if there is something I need to do in order to get it to work. I checked and I am signed up for Comex. This makes me worried with the no phone support with SC in the case that I had an open trade! |
| [2021-04-02 17:25:27] |
| User648702 - Posts: 48 |
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Now at 6am est the CME feed stopped working. The data feed is active but I am not receiving anything from CME or Comex now.
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| [2021-04-02 17:27:17] |
| User648702 - Posts: 48 |
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Ok, I do believe it's because of the Easter weekend? Comex must have stopped last night and CME early today?
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| [2021-04-02 18:15:38] |
| John - SC Support - Posts: 38150 |
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The exchanges are now closed for the Easter Holiday Weekend. You can see the CME Group times in this Excel file: https://www.cmegroup.com/tools-information/holiday-calendar/files/2021-good-friday-holiday-schedule.xls For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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