Support Board
Date/Time: Tue, 25 Feb 2025 03:59:25 +0000
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View Count: 493
| [2021-04-01 15:24:16] |
| Alberto Cusac Vega - Posts: 1 |
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Hello, I use Amp, for some days i changed my pc, i've installed sierra chart, made the conection, everything ok expept that when i connect to my account and data feed, it connects, but it doesnt show my account. So i cant see my acc balances etc, and when i make a trade it auto goes to simulated.
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| [2021-04-01 17:13:44] |
| John - SC Support - Posts: 38150 |
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First, you need to log into the Support Board using your non-expired account. The account from which you posted is expired. We found your other account and the account is in good standing, so there is no issue there. From what you state, it sounds like you have not setup your new computer to connect to your CQG account. Go through these Setup Instructions: CQG Trading Platform Service: Setup Instructions Then open your chartbooks and select Edit >> Translate Symbols to Current Service to make sure that the charts are using the CQG symbols. You should be fine after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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