Support Board
Date/Time: Tue, 25 Feb 2025 04:25:28 +0000
having issues getting back into sierra
View Count: 642
| [2021-04-01 01:33:35] |
| User620383 - Posts: 7 |
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just changed over from using amp to package 11 and went in and paid the 6mnth and added more to pay for cme data for the 6months, now trying to get back in and I have $0 balances and show I need to pay again? I have email verification of payment, also it says i have 1 of 3 systems being used now not sure what that is all about. Need some help only run one computer with this platform. Thanks
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| [2021-04-01 01:50:27] |
| User620383 - Posts: 7 |
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well it seems i might have two accounts with sierra some how guess a very old one so guess some how maybe the payment went into that account which would crazy as i went into the support from the log in of the platform. So that might be the problem but not sure.
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| [2021-04-01 01:54:38] |
| User723500 - Posts: 23 |
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this account i am posting from i guess is the old one not sure how this happened. pdcarpen_1 |
| [2021-04-01 02:02:11] |
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Yes you did make the payment on the account you used at post #3. You actually have logged into Sierra Chart using both of these accounts , apparently at different times. Just use this account going forward: pdcarpen_1 That will solve the issue. Since that is where you paid and that is what has the Usage credit and Services Balance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-01 02:30:26] |
| User723500 - Posts: 23 |
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Thanks for the help seems charts have loaded but if i put order in it changes to sim mode? have turned that off when i place order turns back to sim.
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| [2021-04-01 02:34:40] |
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What is the external trading service you are using?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-01 02:42:30] |
| User723500 - Posts: 23 |
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AMP is my broker i canceled all the data from them at mid day today
Date Time Of Last Edit: 2021-04-01 02:42:54
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| [2021-04-01 02:50:23] |
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Most likely they set you up on CQG. Therefore, follow the instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-01 02:57:22] |
| User723500 - Posts: 23 |
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I signed up for denali with you guys and have cancelled my data with AMP and what i was using was CQG, so need to make sure i am connected to Denali feed as well, went through the docs and think i have it set up right. I change to SC DATA - all services for your feed or do i need to change it to CQG? thought the who reason for doing all of this was to get away from CQG? Thanks for all the help i do appreciate it.
Date Time Of Last Edit: 2021-04-01 03:03:30
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| [2021-04-01 14:36:40] |
| John - SC Support - Posts: 38150 |
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You will still be using CQG for your order routing. You will be getting the data from us. To do this, you need to have your Service set to CQG WebAPI. You will find all the information on how to setup your system to connect to CQG at this link: CQG Trading Platform Service Then, just to make sure that you are still setup to get your data from the Denali Exchange Data Feed, go through these instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services And finally, just to make sure everything is setup correctly for your orders to go to CQG, you need to ensure that you are using the CQG symbols. To do this, open your Chartbooks and then select Edit >> Translate Symbols to Current Service Once all of the above is done, you will be fully setup to get your data from the Denali Exchange Data Feed and to be able to place orders through your AMP account using CQG for order routing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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