Support Board
Date/Time: Mon, 25 Nov 2024 18:35:33 +0000
Registered and Paid But Still Shows Trial on Charts
View Count: 1045
| [2014-03-05 16:09:38] |
| User59724 - Posts: 71 |
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I downloaded the trial version and before my trial was up I registered and paid for a month. When I start Sierra Charts, it still shows that it is a trial version and indicates it will expire. I looked for a "registration" or a "enter license number" but there is none. I also could not find anything in the account instructions that tells me how to un-trial my charts and go live with my registered copy. What do I have to at my end? Thanks.
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| [2014-03-05 16:37:03] |
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Restart Sierra Chart. You should definitely be fine after that. Your account expiration date is 2014-4-17. If you still have a problem, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 16:42:42] |
| User59724 - Posts: 71 |
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Okay, I did restart several times, but when it starts that quick screen that pops up still says, "Trial Version."
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| [2014-03-05 17:16:47] |
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This does not sound like something from Sierra Chart. Can you provide a screenshot of this and attach it. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 17:19:35] |
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Maybe there is something you are seeing which is making you think you are on a trial version when you are not. We can see that you are properly logged into your account which has paid usage time. Other than something you see that indicates a "trial", what other problem is there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-05 17:20:24
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| [2014-03-05 20:23:23] |
| User59724 - Posts: 71 |
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Attached is the screen that pops up when I start Sierra Charts, which shows "Free Trial." I am hearing you say that I am properly registered, it's just a part of your program that still says Trial even though it should not, and if I'm hearing you correctly, you're saying don't worry about, you're okay. I'm good with that, but FYI the reason I wanted to make sure I'm okay is because I'm just getting started with Sierra Charts, so when I flip the switch and go live with real money, I don't want any glitches, like the trail version runs out and I'm suddenly disconnected with no way to reach anyone except by this support. Don't get me wrong, I appreciate your help here, but as you know, it can take hours or overnight before an answer comes back. There is apparently no telephone support. Don't think I don't appreciate you, and I am loving Sierra Charts. Once I have Sierra Charts running smoothly, you won't hear from me hardly ever. See the attached image which creates the confusion for new users. I don't know if the image is uploading or not. Doesn't show here but shows it was uploaded. Oh well. Date Time Of Last Edit: 2014-03-05 20:45:35
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Private File Private File |
| [2014-03-05 20:50:58] |
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OK, we understand now. We thought that might be what you are referring to, "Free Trial". And we will rename that to "Create Account". In any case, just disregard it. You can also reach us here: https://www.sierrachart.com/usercp.php?page=SupportTickets Yes, sometimes it could be hours for response depending upon the question, but for basic operational issues usually we are on top of those very quickly. In less than an hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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