Support Board
Date/Time: Tue, 25 Feb 2025 21:55:27 +0000
Payment change for platform
View Count: 858
| [2021-03-31 13:04:44] |
| User377189 - Posts: 203 |
|
For the Sierra Chart platform and Denali exchange need to make direct payment vs paying through AMP While making payment I noticed the price has gone up from $75/pm to $78/pm Any reason for the increase? |
| [2021-03-31 13:09:51] |
| |
|
The correct price would be 77.2/month. When adding credit to your account, you would need to add 78. The calculation is correct. 46 USD per month for the service package before discount and then 31.2 for the exchange fee. Also refer to: How to: Reducing Cost of Real-time CME Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-31 13:28:03] |
| User377189 - Posts: 203 |
|
the calculation will be correct but initially used to pay $75/pm and now with the change the total is $77.2/pm have attached the breakup of fees charged by AMP in previous months |
Private File |
| [2021-03-31 13:30:31] |
| |
|
The pricing is going to be different compared to what you paid previously through the broker.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-01 00:59:38] |
| User377189 - Posts: 203 |
|
ok so on activation page (screenshot attached) I have marked two red arrows. Do I need to hit clear affiliation for AMP The reactivation of ~$31 is for the Denali Data Feed? Somewhere I had read to put in sufficient funds as credits depending on the number of months of anticipated use, does this mean $78 * No. Of months or just ~$31 * No. of months |
Private File |
| [2021-04-01 14:11:34] |
| John - SC Support - Posts: 38171 |
|
Do not worry about the Afilliate ID. It has no impact on anything anymore. You do need to reactivate the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for NonProfessionals" on the recurring services page if you want to continue to get real-time data from us, or select a different exchange, if that is your intention. Right now, you do not have any exchanges active as part of the Denali Exchange Data Feed. Therefore, you are not getting real-time data from us. If you do reactivate the exchange, then that service needs to be paid for immediately. Therefore, you would need to have at least $31.20 in your account prior to the activation. The exchange fees then renew on a calendar month basis, so the first day of each month you need to have enough funds in your account to cover the cost of the exchange fees. Your Sierra Chart Usage Time works on a different date, based on when you started your account and, if you are choosing the monthly renewals, actually renews every 31 days. Your current renewal date is April 10, 2021, so you would need to have enough funds in your account to allow for the renewal of your Package on that date. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: