Support Board
Date/Time: Wed, 26 Feb 2025 01:44:16 +0000
Post From: Payment change for platform
| [2021-04-01 14:11:34] |
| John - SC Support - Posts: 38172 |
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Do not worry about the Afilliate ID. It has no impact on anything anymore. You do need to reactivate the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for NonProfessionals" on the recurring services page if you want to continue to get real-time data from us, or select a different exchange, if that is your intention. Right now, you do not have any exchanges active as part of the Denali Exchange Data Feed. Therefore, you are not getting real-time data from us. If you do reactivate the exchange, then that service needs to be paid for immediately. Therefore, you would need to have at least $31.20 in your account prior to the activation. The exchange fees then renew on a calendar month basis, so the first day of each month you need to have enough funds in your account to cover the cost of the exchange fees. Your Sierra Chart Usage Time works on a different date, based on when you started your account and, if you are choosing the monthly renewals, actually renews every 31 days. Your current renewal date is April 10, 2021, so you would need to have enough funds in your account to allow for the renewal of your Package on that date. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |