Support Board
Date/Time: Tue, 25 Feb 2025 01:26:56 +0000
Clients are stuck
View Count: 589
| [2021-03-31 02:37:23] |
| User689040 - Posts: 6 |
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Please assist us. We have many clients using Sierra Charts through Ontotrade reselling. We have had challenges since the new updated package offerings. We upgraded everyone to package 11 but our clients are not able to trade because their data feed (Specifically Historical) is not working. Yes every user is affected. All are trading Futures, with a majority on the Micro Mini S&P500. |
| [2021-03-31 02:49:17] |
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We really need someone to contact us directly, and log into this support board with their active account. We are just seeing a here an expired account. So we have no surrounding context. Select "Global Settings >> Data/Trade Service Settings". What is the "Current Selected Service" set to? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-31 13:34:12] |
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This is the second time you have now asked the question, and we got no answer back from you. You previously asked here and we requested information and there was no response: Data feed issues Why is this the case? We are waiting to help you. We cannot help you, if you do not give us any information we request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-31 13:34:49
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| [2021-03-31 15:50:54] |
| User689040 - Posts: 6 |
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Okay I will have them reach out
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