Support Board
Date/Time: Tue, 25 Feb 2025 04:07:41 +0000
Post From: Clients are stuck
| [2021-03-31 02:49:17] |
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We really need someone to contact us directly, and log into this support board with their active account. We are just seeing a here an expired account. So we have no surrounding context. Select "Global Settings >> Data/Trade Service Settings". What is the "Current Selected Service" set to? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |