Support Board
Date/Time: Tue, 25 Feb 2025 01:43:00 +0000
Pausing usage time through April
View Count: 693
| [2021-03-30 15:34:50] |
| User753624 - Posts: 23 |
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Hi SC Support, is it possible to pause usage time for the month of April (I have 1 month of services remaining) and resume in May 2021? I read the documentation on suspending usage but wasn't sure about whether it's possible to postpone a month of service. Thank you!
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| [2021-03-30 16:21:57] |
| John - SC Support - Posts: 38150 |
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We can do this for you, but since you had paid up-front for 3 months, we would have to adjust your services based on the per-month rate (as if you had paid for 2 one month packages) and then refund you the remainder of what you had paid. Let us know if you want us to do this or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-31 00:30:24] |
| User753624 - Posts: 23 |
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Hi John, yes that is reasonable. As usual, I appreciate your kind and prompt assistance. Will the refund go back to the card that I paid with or credited to my account on Sierra Chart? I'd prefer that it goes back to the card if possible. Thanks again!
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| [2021-03-31 15:02:07] |
| John - SC Support - Posts: 38150 |
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We have processed the refund and put the funds back in your Sierra Chart account. We have also set your account to NOT renew, so your current Usage Time will now end on April 4, 2021. If you do not want to be charged the $3.25 for the Full CME Group exchange on April 1, 2021 (that is, you will not be needing the data at all in April), then we recommend that you deactivate the exchange on this page (you will still get data through the rest of today (March 31), this just sets the exchange to not renew): https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed If you then want the funds refunded to your card, you would need to make that request in the Account Support Tickets. Just be aware that we charge a fee for the refund to the card. You can find the information for this here: Sierra Chart Purchase and License Information: Refunds You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-31 20:16:45] |
| User753624 - Posts: 23 |
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Thanks for taking care of that. Just to make sure, the funds in my account will not be charged any inactivity fees or anything right?
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| [2021-03-31 20:32:35] |
| John - SC Support - Posts: 38150 |
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the funds in my account will not be charged any inactivity fees or anything right?
Correct, the funds in your account will stay at the same level that it is right now until you come back and start a service again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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