Support Board
Date/Time: Tue, 25 Feb 2025 00:31:31 +0000
Looking for insight into how to connect with
View Count: 558
| [2021-03-26 22:16:50] |
| mhren - Posts: 12 |
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I was a long time user of SierraChart years ago and am looking to start using it again to support my trading. I have a few brokerage accounts but it seems some are no longer supported in the later versions of Sierra (specifically TD Ameritrade). Another one that I have is with TransAct/Infinity futures. Years ago I was able to use this account in Sierra Charts but today I am getting a vague (-1) error when attempting to connect. This is important to me since I am a non-professional trader and need at least one connection to get the appropriate data feed rates (since it seems signing a doc isn't good enough ;-) ).... I have attached the message log since this might help, but can you let me know what I might need to do in order to get the TransAct WS connection to work in the latest version of SC? Thank you !!!! -- mike ... message log ... Software version: 2239 64-bit | 2021-03-26 20:02:29.821 Primary Thread ID: 264 | 2021-03-26 20:02:29.821 Usage end date: 2021-04-25 | 2021-03-26 20:02:29.821 Enabled for: Sierra Chart Historical Data Service. | 2021-03-26 20:02:29.821 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-26 20:02:29.821 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-26 20:02:29.821 Enabled for exchange2: CME (Trading Account Required) | 2021-03-26 20:02:29.821 Enabled for exchange2: CBOT (Trading Account Required) | 2021-03-26 20:02:29.821 Enabled for exchange2: COMEX (Trading Account Required) | 2021-03-26 20:02:29.821 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-03-26 20:02:29.821 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-26 20:02:29.821 Current selected Data/Trading service: SC Data - All Services | 2021-03-26 20:02:29.821 Custom symbol settings values: enabled | 2021-03-26 20:02:29.821 Chart Update Interval: 500 | 2021-03-26 20:02:29.821 Intraday Data Storage Time Unit: 1 | 2021-03-26 20:02:29.821 Time Zone: +00:00:00 (UTC+00) | 2021-03-26 20:02:29.821 2021-03-26 20:02:29 Local computer time in UTC | 2021-03-26 20:02:29.821 2021-03-26 20:02:29 Local computer time in SC Time Zone | 2021-03-26 20:02:29.821 2021-03-26 18:06:27 Server time in UTC | 2021-03-26 20:02:29.821 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-03-26 20:02:29.821 Program path: C:\SierraChart\ | 2021-03-26 20:02:29.821 Data Files path: C:\SierraChart\Data\ | 2021-03-26 20:02:29.821 OS Version Number: 10.0 | 2021-03-26 20:02:29.823 Locale Setting: C | 2021-03-26 20:02:29.823 DLLs: MhrenStudies_64.dll, UserContributedStudies_64.dll | 2021-03-26 20:02:29.824 Allowed protected custom studies: | 2021-03-26 20:02:29.825 SC Data - All Services | Disconnected. | 2021-03-26 20:02:45.960 SC Data - All Services | Disconnected. | 2021-03-26 20:02:46.091 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 6. | 2021-03-26 20:02:46.108 Current selected Data/Trading service: TransAct WS | 2021-03-26 20:02:46.108 Symbol settings MD5 received. Request ID: 6. | 2021-03-26 20:02:47.172 Requested symbol settings for service code transact.trading. Request ID: 7. | 2021-03-26 20:02:47.173 Symbol settings received. Request ID: 7. | 2021-03-26 20:02:48.126 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-03-26 20:02:56.912 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-03-26 20:02:56.912 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-03-26 20:02:56.918 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-03-26 20:02:56.921 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-03-26 20:02:56.921 Auth Websocket | Opening WebSocket. | 2021-03-26 20:02:56.966 Auth Websocket | Sending WebSocket handshake. | 2021-03-26 20:02:56.966 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Upgrade: WebSocket | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Connection: Upgrade | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Sec-WebSocket-Accept: EDZ1hqJuVc6lfumieWI5uia77BQ= | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-03-26 20:02:57.147 Auth Websocket | Server header | | 2021-03-26 20:02:57.147 Auth Websocket | Web socket state is now open. | 2021-03-26 20:02:57.147 TransAct WS | Sending account logon message. Live | 2021-03-26 20:02:57.147 TransAct WS | Account logon error: -1(-1) | 2021-03-26 20:02:57.236 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-03-26 20:02:57.236 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-26 20:02:57.236 TransAct WS | Session key cleared | 2021-03-26 20:02:57.515 Auth Websocket socket (2) | CloseSocket call. | 2021-03-26 20:02:57.515 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-03-26 20:02:57.515 Auth Websocket | WebSocket closed. | 2021-03-26 20:02:57.515 TransAct WS | Disconnected. | 2021-03-26 20:02:57.515 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-26 20:02:57.515 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-03-26 20:02:57.552 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-26 20:02:57.553 |
| [2021-03-29 13:47:42] |
| John - SC Support - Posts: 38150 |
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This is the specific error: TransAct WS | Account logon error: -1(-1)
That error is a TransAct error. You need to let them know about it for your account and they can take care of it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-29 13:48:27
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