Support Board
Date/Time: Tue, 25 Feb 2025 03:11:43 +0000
Post From: Looking for insight into how to connect with
| [2021-03-26 22:16:50] |
| mhren - Posts: 12 |
|
I was a long time user of SierraChart years ago and am looking to start using it again to support my trading. I have a few brokerage accounts but it seems some are no longer supported in the later versions of Sierra (specifically TD Ameritrade). Another one that I have is with TransAct/Infinity futures. Years ago I was able to use this account in Sierra Charts but today I am getting a vague (-1) error when attempting to connect. This is important to me since I am a non-professional trader and need at least one connection to get the appropriate data feed rates (since it seems signing a doc isn't good enough ;-) ).... I have attached the message log since this might help, but can you let me know what I might need to do in order to get the TransAct WS connection to work in the latest version of SC? Thank you !!!! -- mike ... message log ... Software version: 2239 64-bit | 2021-03-26 20:02:29.821 Primary Thread ID: 264 | 2021-03-26 20:02:29.821 Usage end date: 2021-04-25 | 2021-03-26 20:02:29.821 Enabled for: Sierra Chart Historical Data Service. | 2021-03-26 20:02:29.821 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-26 20:02:29.821 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-26 20:02:29.821 Enabled for exchange2: CME (Trading Account Required) | 2021-03-26 20:02:29.821 Enabled for exchange2: CBOT (Trading Account Required) | 2021-03-26 20:02:29.821 Enabled for exchange2: COMEX (Trading Account Required) | 2021-03-26 20:02:29.821 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-03-26 20:02:29.821 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-26 20:02:29.821 Current selected Data/Trading service: SC Data - All Services | 2021-03-26 20:02:29.821 Custom symbol settings values: enabled | 2021-03-26 20:02:29.821 Chart Update Interval: 500 | 2021-03-26 20:02:29.821 Intraday Data Storage Time Unit: 1 | 2021-03-26 20:02:29.821 Time Zone: +00:00:00 (UTC+00) | 2021-03-26 20:02:29.821 2021-03-26 20:02:29 Local computer time in UTC | 2021-03-26 20:02:29.821 2021-03-26 20:02:29 Local computer time in SC Time Zone | 2021-03-26 20:02:29.821 2021-03-26 18:06:27 Server time in UTC | 2021-03-26 20:02:29.821 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-03-26 20:02:29.821 Program path: C:\SierraChart\ | 2021-03-26 20:02:29.821 Data Files path: C:\SierraChart\Data\ | 2021-03-26 20:02:29.821 OS Version Number: 10.0 | 2021-03-26 20:02:29.823 Locale Setting: C | 2021-03-26 20:02:29.823 DLLs: MhrenStudies_64.dll, UserContributedStudies_64.dll | 2021-03-26 20:02:29.824 Allowed protected custom studies: | 2021-03-26 20:02:29.825 SC Data - All Services | Disconnected. | 2021-03-26 20:02:45.960 SC Data - All Services | Disconnected. | 2021-03-26 20:02:46.091 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 6. | 2021-03-26 20:02:46.108 Current selected Data/Trading service: TransAct WS | 2021-03-26 20:02:46.108 Symbol settings MD5 received. Request ID: 6. | 2021-03-26 20:02:47.172 Requested symbol settings for service code transact.trading. Request ID: 7. | 2021-03-26 20:02:47.173 Symbol settings received. Request ID: 7. | 2021-03-26 20:02:48.126 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-03-26 20:02:56.912 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-03-26 20:02:56.912 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-03-26 20:02:56.918 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-03-26 20:02:56.921 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-03-26 20:02:56.921 Auth Websocket | Opening WebSocket. | 2021-03-26 20:02:56.966 Auth Websocket | Sending WebSocket handshake. | 2021-03-26 20:02:56.966 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Upgrade: WebSocket | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Connection: Upgrade | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Sec-WebSocket-Accept: EDZ1hqJuVc6lfumieWI5uia77BQ= | 2021-03-26 20:02:57.147 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-03-26 20:02:57.147 Auth Websocket | Server header | | 2021-03-26 20:02:57.147 Auth Websocket | Web socket state is now open. | 2021-03-26 20:02:57.147 TransAct WS | Sending account logon message. Live | 2021-03-26 20:02:57.147 TransAct WS | Account logon error: -1(-1) | 2021-03-26 20:02:57.236 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-03-26 20:02:57.236 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-26 20:02:57.236 TransAct WS | Session key cleared | 2021-03-26 20:02:57.515 Auth Websocket socket (2) | CloseSocket call. | 2021-03-26 20:02:57.515 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-03-26 20:02:57.515 Auth Websocket | WebSocket closed. | 2021-03-26 20:02:57.515 TransAct WS | Disconnected. | 2021-03-26 20:02:57.515 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-26 20:02:57.515 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-03-26 20:02:57.552 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-26 20:02:57.553 |