Support Board
Date/Time: Mon, 24 Feb 2025 22:41:39 +0000
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View Count: 502
| [2021-03-26 15:59:39] |
| User672422 - Posts: 8 |
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I have a funded account with Infinity Futures I need futures indexes data listed on "Futures - CME (Realtime)" and "CBOT Futures (Realtime)" (NQ, ES, YM) I read through the link you provided below but I am still confused. I still need help configuring my Sierra charts software. I am not getting any data. Sierra software stopped streaming data. It was working before this change. I don't know what to do, I need help getting back online. Thank you Jokie |
| [2021-03-26 16:40:55] |
| John - SC Support - Posts: 38148 |
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It does not look like your Sierra Chart is setup to connect to your TransAct account. Go to File >> Data/Trade Service Settings and change your Current Selected Service to TransAct WS. Select the A button next to that selection and you will see the Service Settings below update. Enter your information in those fields as necessary. Are you setup to get Real-Time data from TransAct? If so, then you should be getting the data after making the changes above. If not, then you would need to get the data through the Denali Exchange Data Feed. You would follow the instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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