Support Board
Date/Time: Mon, 24 Feb 2025 22:21:23 +0000
Market Depth Rejected
View Count: 498
| [2021-03-26 13:02:40] |
| User212064 - Posts: 5 |
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Just updated my SC to pkg 11 + denali $3.25 CME real-time data for the direct billing switch with AMP. Since the switch I get 1 level of market depth and noticed in the connection log it said market depth rejected. Before I made the changes I was getting 10 level depth. Is the market depth something you can activate? If not, how to do I get back to at least 10 levels of depth? Thanks
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| [2021-03-26 14:55:53] |
| John - SC Support - Posts: 38147 |
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You did not activate an exchange that includes Market Depth. If you do not need Market Depth data for the Full CME Group, then the lowest cost solution would be to just add a specific exchange that has the Market Depth. For example, if you just need Market Depth for the e-Mini S&P 500 (ES), then you could just add the "CME with Market Depth for nonprofessional Trading accounts" exchange which is an additional $10.40. Just keep in mind that if you need more than 2 exchanges with Market Depth, then you should change to the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" for $31.20. And finally, you are charged the full amount regardless of when you activate the exchange in the month. So if you can wait until April 1 to activate the exchange, it will save you from paying the full amount for the remainder of March. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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