Support Board
Date/Time: Tue, 25 Feb 2025 01:33:09 +0000
Optimizing Sierra Charts for my computer
View Count: 811
| [2021-03-25 23:42:53] |
| User195924 - Posts: 68 |
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Hello, I've been using sierra charts for while now and I like it. I used to have old computer and experienced a lot of data downloads issues, etc. but now I have real trading computer and I continue to see the same issues. I talked to my computer providers and they looked at it and noticed that Sierra charts did not use multi-threading to download the data and told me get in touch with you guys to help me solve this issue. I would like to request phone service with screen sharing to be able to fully resolve this issue ASAP. Please let me know when you're able to help. Thanks |
| [2021-03-26 14:14:50] |
| John - SC Support - Posts: 38150 |
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We need to understand the specific issue you are having. Keep in mind that the first time you open a chart for a symbol there is a lot of data initially downloaded and it can take several minutes to get all that data. This is normal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 14:19:46] |
| User195924 - Posts: 68 |
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There are few things I having issues with. 1. I need help optimizing Sierra charts for my computer 2. Gold and US data isn't coming, sometimes it comes, other times it doesn't 3. Same with live US equities data 4. I would like to link my TOS/TD Ameritrade data feed with SC and be able to access the data into SC especially the FRED economic data 5. There are additional questions that I have as well. Date Time Of Last Edit: 2021-03-29 14:20:35
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| [2021-03-29 15:07:19] |
| User195924 - Posts: 68 |
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For Gold I'm getting the following error: "Symbol is Unknown. Click for symbol information. Already subscribed to symbol. New Subscription rejected."
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| [2021-03-29 16:59:24] |
| User195924 - Posts: 68 |
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Same with US dollar Index as well.. and Another and the biggest issue I've been experiencing is that your feed connects and disconnect all the time so I need someone to talk to and share the screen with and go over all of these issues and inquiries that I have.
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| [2021-03-29 18:22:10] |
| John - SC Support - Posts: 38150 |
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Please enter your phone information on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then let us know when would be a good time for us to call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-30 16:00:32] |
| User195924 - Posts: 68 |
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My phone is updated and best time for me is tomorrow between 11 am to 12 pm Central and Thursday 04/01 between 12 pm - 1 pm Central.
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| [2021-03-30 16:39:24] |
| John - SC Support - Posts: 38150 |
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We will call you at 11:00am CDT on Wednesday March 31, 2021. Note that we call using Skype, so there will not be an incoming phone number. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-30 17:58:21] |
| User195924 - Posts: 68 |
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Sounds good, would be there a capability to share my screen?
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| [2021-03-30 18:21:38] |
| John - SC Support - Posts: 38150 |
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would be there a capability to share my screen?
Yes. We will go over that when we talk. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-31 04:11:25] |
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4. I would like to link my TOS/TD Ameritrade data feed with SC and be able to access the data into SC especially the FRED economic data For Gold I'm getting the following error: "Symbol is Unknown. Click for symbol information. Already subscribed to symbol. New Subscription rejected."
For this, use this Edit menu command to make sure all the symbols are set correctly and there are no conflicts:Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-31 04:11:48
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