Support Board
Date/Time: Tue, 25 Feb 2025 00:20:47 +0000
Starting Sierra charts
View Count: 722
| [2021-03-25 05:18:23] |
| User875407 - Posts: 14 |
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Hello, I have mentioned repeatedly that with the current version of my Level 3 Sierra charts are having difficulties firing up automatically. I have switched off my wirewall, I disabled my Antivirus and tried every which way to fire the charts but they simply dont seem to work. Version 2207 was working fine but now you have forced me to go to the new version. This is just terrible support. I am not a computer expert so, Can someone from Sierra charts remotely look into my machine and help me with my issue? If not, I have withdraw my funds and move to MT4 platform. |
| [2021-03-25 15:18:35] |
| John - SC Support - Posts: 38150 |
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Please ensure that your Phone Number is correct on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then let us know when would be a good time to call in this thread. Note that we call using Skype so there will not be an incoming phone number. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 19:11:08] |
| John - SC Support - Posts: 38150 |
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Talked with customer. First issue is that Trend Micro was blocking Sierra Chart. We had to put in an exception for Sierra Chart. Then the customer had an issue logging into TransAct. He will need to talk to them when they are available to fix the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-28 13:52:10] |
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If you cannot resolve the Transact login issue, then we recommend you move your account from Transact and use the Sierra Chart Order Routing Service which is supported my many brokers: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-28 13:52:51
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| [2021-03-29 07:53:31] |
| User216808 - Posts: 2 |
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Thank You! After John created the exception for the antivirus. This issue has been resolved. Best regards, Shirish |
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