Support Board
Date/Time: Mon, 24 Feb 2025 21:29:36 +0000
amp account balance
View Count: 682
| [2021-03-24 19:16:48] |
| User491428 - Posts: 87 |
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sierra chart does not show me the account volume which is available at amp after i haven't traded for a long time. I can't act. amp says sierra is at fault. sierra says amp is the fault. no one helps. now I'm still trying here. is there a solution or do I have to cancel both? I have never experienced anything like this unbelievable. The support from both of them only gets in touch after about 60 - 80 minutes. Am very disappointed!!!! Ac 102579 my account Date Time Of Last Edit: 2021-03-24 19:20:19
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| [2021-03-24 19:45:59] |
| John - SC Support - Posts: 38146 |
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First of all, it appears that you are still trying to trade through the Sierra Chart Order Routing Service, or at least you are setup to connect to that service. But, AMP stopped support for the Sierra Chart Order Routing Service about a month ago when TT had issues with the order routing to the CME for a few days. AMP should have moved you to CQG for your order routing. If you have not received your CQG information then you need to talk to AMP about this. Once you get your CQG information, you will follow these Setup Instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions After that is done, you will need to open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will update your symbols to the CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-24 19:48:32] |
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Refer to the instructions here: TT Based Order Routing Service: TT Interruption | Post: 252374 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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