Support Board
Date/Time: Mon, 25 Nov 2024 18:51:34 +0000
No IB data
View Count: 1322
| [2014-03-03 14:58:05] |
| jaban - Posts: 66 |
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Hi new Sierra download ver. 1100 connected with IB ( trading ) a) I made a chartbook with index daile charts ( historical ) when I open the book ( only the chartbook , not a chart yet ), system starts downloading "historical data , and I cannot stop it , only by closing the chartbook. b) I use find symbol for intraday futures , I get the message : " waiting "to download historical data " c) this morning I have got just todays intraday data for EOE march but now I have here aswell the message "waiting tpo download historical data " Something as very wrong . Please let me know thanks |
| [2014-03-03 16:46:34] |
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There is a problem in version 1100 relating to the downloading of Historical Daily data. It will be resolved. Version 1100 has been removed. For now go back to the prior version by selecting Help >> Download Current Version. If you are missing any data in Intraday charts, refer to help topic 7.1: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-03 16:47:15
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| [2014-03-03 19:02:21] |
| jaban - Posts: 66 |
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Hi I am back to version 1099 , the hist.daily index charts are ok Regading the intrday charts Es looks ok but stopped at 18.00 my time ( 2 h ago) ym and estx50 and Dax no data at all, eoe data stopped feb 13 all these symbols are in the Intraday file update list In the log I see an error message " Historical data request pacing violation " What else can I do pls thks Date Time Of Last Edit: 2014-03-03 19:04:15
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| [2014-03-03 19:42:54] |
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Refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html And help topic 37 here: http://www.sierrachart.com/index.php?l=doc/helpdetails37.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 21:02:26] |
| jaban - Posts: 66 |
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I have the 5 symbols updating now , but there is no backfill at all. These are the only 5 symbols I opened , so the number of requested symbols cannot be the issue. I used to have a lot more symbols open for years , so I do not understand what is happening. I went thr the info files you indicated. What I found was that Max.Hist.intraday Days to download was 1825 , I changed it to fifteen. I have never put any number in this field, so I do not know why it was there. Is there a way the system will backfill the charts? thks |
| [2014-03-04 21:15:04] |
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We apologize for the delay with responding. The main problem why this occurs is that you are getting a "pacing violation" from IB. So you just have to keep trying to get the historical data from Interactive Brokers, by following the procedure in help topic 7.1 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html You may also be interested in the Sierra Chart Real-time and Historical Exchange Data Feed: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php This will be a good solution to the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 10:00:42] |
| jaban - Posts: 66 |
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Hi yes pacing violation was the problem everything is ok again , thanks to your instructions. I didnot tell you it was working again as you prefer not to get the "thank you "message . jaban |
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