Support Board
Date/Time: Mon, 24 Feb 2025 15:11:32 +0000
Orders not getting filled and can't be cancelled or modified
View Count: 1588
| [2021-03-16 19:07:20] |
| User423624 - Posts: 13 |
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I have a couple of orders that are showing different status - pending, open. These orders did not get filled and can't be cancelled either. First time seeing this issue - how to resolve? I have tried restarting SC but that did not help. Currently no idea what the real status is of these orders. |
| [2021-03-16 19:08:27] |
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You are using CQG. You need to contact your broker about this. It is only necessary to use Trade >> Refresh Trade Data from Server in the event there is some problem with the status of orders from the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 19:19:12] |
| Gary Number 2 - Posts: 130 |
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Email from AMP regarding CQG: CQG - Order Routing Problems
The order routing system is experiencing technical problems. Compound Orders (OCOs, Brackets, etc) sent from our Chicago risk location are not properly updating in CAST and therefore are missing positions. If users stay logged in they should continue to see updated orders and positions. If they log off they will lose it. We have set the margins to 100% exchange until CQG resolves this issue. All customers will be notified when the system is functioning normally. See attached for email screenshot. @ Sierra Chart Engineering: I know you're busy, but please please, if there's any way to complete your direct CME routing sooner, that'd be great. The CQG is just garbage. I could complain about issues, but I think it'd be redundant. I'm just patiently waiting for your direct CME routing service, which I'm sure will be exponentially better. |
 CQG Order Routing Problems.png / V - Attached On 2021-03-16 19:18:58 UTC - Size: 40.62 KB - 223 views |
| [2021-03-16 19:22:23] |
| GreyLock58 - Posts: 170 |
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Ditto...!!!
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| [2021-03-16 19:23:09] |
| User111634 - Posts: 9 |
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i'm also using CQG routing and i'm currently stuck with an order that i can't cancel. i have no idea if it got filled and i'm currently sitting in a position or if it actually got cancelled. jesus christ this is ABSOLUTELY UNACCEPTABLE by CQG and also TT. absolute horseshit. can't believe this is still happening in 2021. |
| [2021-03-16 19:24:44] |
| User423624 - Posts: 13 |
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Thanks for the update @risk101 Currently completely in dark on my trades - not a good situation to be in, hopefully will turn out okay. |
| [2021-03-16 19:39:32] |
| User816220 - Posts: 80 |
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Optimus support pointed me to m.cqg.com There I can at least see the orders that I can't fucking cancel. But jesus christ what an absolute abortion of a website that is. |
| [2021-03-16 19:43:23] |
| User269836 - Posts: 6 |
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Guys, try CME Firmsoft, maybe you can cancel there, have you called your FCMs?
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| [2021-03-16 19:46:13] |
| User816220 - Posts: 80 |
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Do end users have access to Firmsoft? AMP isn't even putting callers in the phone queue at this point. Just a notice to leave a message and they'll call you back. |
| [2021-03-16 19:47:08] |
| User269836 - Posts: 6 |
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I'm not so sure if you can get Firmsoft as a retail trader, but it's really useful when something like this happens. Ask FCM if they can set it up for you. It has happened with TT many times before: https://www.elitetrader.com/et/threads/trading-technologies-tt-outages.335159/ Sierra CME direct routing for president! Date Time Of Last Edit: 2021-03-16 19:50:35
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| [2021-03-16 19:50:17] |
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I know you're busy, but please please, if there's any way to complete your direct CME routing sooner, that'd be great. We are working on it. The order routing part is done and certified, we are just working on redundancy, and interfaces to manage account related settings.It will be a very stable and reliable and redundant system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-16 19:50:27
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| [2021-03-16 19:50:39] |
| bebop - Posts: 13 |
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I´m in the same situation - I have no idea whether I have a live trade or resting orders in the market or not, and I can´t adjust or cancel the orders I can see. CQG this is totally unacceptable, and completely pathetic in 2021 !
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| [2021-03-16 22:20:02] |
| TraderJ - Posts: 10 |
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In the same boat here. I guess they are manually closing all orders but the issue almost definitely incurred losses in my account because my stops didn't hit. Such a mess.
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| [2021-03-17 14:06:40] |
| User423624 - Posts: 13 |
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Update - until last night I was not seeing any open positions OR margin requirements. However, this morning all three orders from yesterday got executed - what a mess! This is how the inept idiots handled the situation.
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| [2021-03-17 16:28:47] |
| User423624 - Posts: 13 |
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This is seriously messed up - I am still seeing incorrect account balances and profits from my closed trades are not being reflected in the balance or in the DPL info.
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| [2021-03-17 19:19:01] |
| User423624 - Posts: 13 |
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Curious to know - is anyone else seeing any issues with Account Balance, Daily-Profit-Loss etc. today? Have not gotten any response from AMP on this yet.
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| [2021-03-18 00:42:38] |
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Regarding Daily Profit/Loss, refer to: Help With Daily Profit/Loss Value Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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