Support Board
Date/Time: Mon, 24 Feb 2025 15:50:13 +0000
New Account getting Service Connection Error, Sim
View Count: 600
| [2021-03-16 18:31:43] |
| raheemrazzak - Posts: 41 |
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I just opened my account and when I try to connect I get a Service connection Error. I try to change the service settings, but that didn't work as well. Not sure how can I revert the service settings back to what it was. I've attached the screenshots of the error Log Reading Internal Order ID file. | 2021-03-16 11:18:52.228 Reading Trade Orders file. | 2021-03-16 11:18:52.341 Reading Trade Positions file. | 2021-03-16 11:18:52.341 Reading Trade Account Data files. | 2021-03-16 11:18:52.342 UDPListener (1508). Port 22904 | Listening on UDP port 22904. | 2021-03-16 11:18:52.371 Software version: 2238 64-bit | 2021-03-16 11:18:52.372 Primary Thread ID: 21768 | 2021-03-16 11:18:52.372 Usage end date: 2021-03-31 | 2021-03-16 11:18:52.372 Enabled for: Advanced Features 2. | 2021-03-16 11:18:52.372 Enabled for: Sierra Chart Historical Data Service. | 2021-03-16 11:18:52.372 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-16 11:18:52.372 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-16 11:18:52.372 Current selected Data/Trading service: CQG WebAPI | 2021-03-16 11:18:52.372 Custom symbol settings values: enabled | 2021-03-16 11:18:52.372 Chart Update Interval: 10 | 2021-03-16 11:18:52.372 Intraday Data Storage Time Unit: 0 | 2021-03-16 11:18:52.372 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-16 11:18:52.372 2021-03-16 18:18:52 Local computer time in UTC | 2021-03-16 11:18:52.372 2021-03-16 11:18:52 Local computer time in SC Time Zone | 2021-03-16 11:18:52.372 2021-03-16 18:18:51 Server time in UTC | 2021-03-16 11:18:52.372 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-16 11:18:52.372 Program path: C:\SierraChart\ | 2021-03-16 11:18:52.372 Data Files path: C:\SierraChart\Data\ | 2021-03-16 11:18:52.372 OS Version Number: 10.0 | 2021-03-16 11:18:52.373 Locale Setting: C | 2021-03-16 11:18:52.373 DLLs: UserContributedStudies_64.dll | 2021-03-16 11:18:52.373 Allowed protected custom studies: | 2021-03-16 11:18:52.373 Created the DTC Protocol server. | 2021-03-16 11:18:52.396 DTC Protocol Server listening on port 11099. | 2021-03-16 11:18:52.397 Created the DTC Protocol historical data server. | 2021-03-16 11:18:52.397 HD Server Manager | Listening on port 11098 | 2021-03-16 11:18:52.399 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-03-16 11:18:52.399 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-16 11:18:52.431 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-16 11:18:52.592 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-16 11:18:52.592 Received 5 login tokens. | 2021-03-16 11:18:52.950 Symbol settings MD5 received. Request ID: 1. | 2021-03-16 11:18:53.233 Symbol settings are up-to-date for cqg. | 2021-03-16 11:18:53.233 CQG WebAPI | Connecting to server api.cqg.com | 2021-03-16 11:18:59.090 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-03-16 11:18:59.090 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-03-16 11:18:59.270 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-03-16 11:18:59.270 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-03-16 11:18:59.270 CQG WebSocket | Opening WebSocket. | 2021-03-16 11:18:59.342 CQG WebSocket | Sending WebSocket handshake. | 2021-03-16 11:18:59.342 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Connection: upgrade | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Sec-WebSocket-Accept: B7rZDAuuVj32HCyAkq09ncDGGDw= | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Upgrade: websocket | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | | 2021-03-16 11:18:59.563 CQG WebSocket | Web socket state is now open. | 2021-03-16 11:18:59.563 CQG WebAPI | WebSocket connected. | 2021-03-16 11:18:59.563 CQG WebAPI | Sending market data logon message. | 2021-03-16 11:18:59.563 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-03-16 11:18:59.729 CQG WebSocket socket (1) | CloseSocket call. | 2021-03-16 11:18:59.741 CQG WebAPI | Disconnected. | 2021-03-16 11:18:59.741 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-03-16 11:18:59.741 CQG WebSocket | WebSocket closed. | 2021-03-16 11:18:59.741 CQG WebAPI | WebSocket closed. | 2021-03-16 11:18:59.741 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-03-16 11:18:59.741 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-03-16 11:18:59.812 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-16 11:18:59.812 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-03-16 11:21:11.207 CQG WebSocket socket (1) | Closed. | 2021-03-16 11:21:11.207 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-03-16 11:21:41.208 Date Time Of Last Edit: 2021-03-16 18:32:52
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 settingsChange.png / V - Attached On 2021-03-16 18:28:24 UTC - Size: 58.36 KB - 167 views |
| [2021-03-16 19:51:36] |
| John - SC Support - Posts: 38119 |
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As the message states, either you CQG Username or Password are incorrect. You would need to check with your broker to make sure you have the correct Username or to change your password.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 21:22:24] |
| raheemrazzak - Posts: 41 |
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I don't have a broker yet. I am trying to connect to the Sim account. SC says I will be able to access it for 15 days. I opened my account today.
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| [2021-03-16 22:01:44] |
| raheemrazzak - Posts: 41 |
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Current Usage Time Ending Date: 2021-03-31 23:59:59 UTC 16 Days Current Service Package: Trial Package |
| [2021-03-17 08:54:35] |
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You just need to use the Delayed Exchange Data Feed: Delayed Exchange Data Feed And use Trade Simulation Mode: Trade Simulation Do not use CQG please. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 14:49:13] |
| John - SC Support - Posts: 38119 |
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You also need to change your Service Setting to "SC Data - All Services": https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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