Support Board
Date/Time: Mon, 24 Feb 2025 19:10:36 +0000
Post From: New Account getting Service Connection Error, Sim
| [2021-03-16 18:31:43] |
| raheemrazzak - Posts: 41 |
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I just opened my account and when I try to connect I get a Service connection Error. I try to change the service settings, but that didn't work as well. Not sure how can I revert the service settings back to what it was. I've attached the screenshots of the error Log Reading Internal Order ID file. | 2021-03-16 11:18:52.228 Reading Trade Orders file. | 2021-03-16 11:18:52.341 Reading Trade Positions file. | 2021-03-16 11:18:52.341 Reading Trade Account Data files. | 2021-03-16 11:18:52.342 UDPListener (1508). Port 22904 | Listening on UDP port 22904. | 2021-03-16 11:18:52.371 Software version: 2238 64-bit | 2021-03-16 11:18:52.372 Primary Thread ID: 21768 | 2021-03-16 11:18:52.372 Usage end date: 2021-03-31 | 2021-03-16 11:18:52.372 Enabled for: Advanced Features 2. | 2021-03-16 11:18:52.372 Enabled for: Sierra Chart Historical Data Service. | 2021-03-16 11:18:52.372 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-16 11:18:52.372 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-16 11:18:52.372 Current selected Data/Trading service: CQG WebAPI | 2021-03-16 11:18:52.372 Custom symbol settings values: enabled | 2021-03-16 11:18:52.372 Chart Update Interval: 10 | 2021-03-16 11:18:52.372 Intraday Data Storage Time Unit: 0 | 2021-03-16 11:18:52.372 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-16 11:18:52.372 2021-03-16 18:18:52 Local computer time in UTC | 2021-03-16 11:18:52.372 2021-03-16 11:18:52 Local computer time in SC Time Zone | 2021-03-16 11:18:52.372 2021-03-16 18:18:51 Server time in UTC | 2021-03-16 11:18:52.372 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-16 11:18:52.372 Program path: C:\SierraChart\ | 2021-03-16 11:18:52.372 Data Files path: C:\SierraChart\Data\ | 2021-03-16 11:18:52.372 OS Version Number: 10.0 | 2021-03-16 11:18:52.373 Locale Setting: C | 2021-03-16 11:18:52.373 DLLs: UserContributedStudies_64.dll | 2021-03-16 11:18:52.373 Allowed protected custom studies: | 2021-03-16 11:18:52.373 Created the DTC Protocol server. | 2021-03-16 11:18:52.396 DTC Protocol Server listening on port 11099. | 2021-03-16 11:18:52.397 Created the DTC Protocol historical data server. | 2021-03-16 11:18:52.397 HD Server Manager | Listening on port 11098 | 2021-03-16 11:18:52.399 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-03-16 11:18:52.399 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-16 11:18:52.431 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-16 11:18:52.592 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-16 11:18:52.592 Received 5 login tokens. | 2021-03-16 11:18:52.950 Symbol settings MD5 received. Request ID: 1. | 2021-03-16 11:18:53.233 Symbol settings are up-to-date for cqg. | 2021-03-16 11:18:53.233 CQG WebAPI | Connecting to server api.cqg.com | 2021-03-16 11:18:59.090 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-03-16 11:18:59.090 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-03-16 11:18:59.270 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-03-16 11:18:59.270 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-03-16 11:18:59.270 CQG WebSocket | Opening WebSocket. | 2021-03-16 11:18:59.342 CQG WebSocket | Sending WebSocket handshake. | 2021-03-16 11:18:59.342 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Connection: upgrade | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Sec-WebSocket-Accept: B7rZDAuuVj32HCyAkq09ncDGGDw= | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | Upgrade: websocket | 2021-03-16 11:18:59.563 CQG WebSocket | Server header | | 2021-03-16 11:18:59.563 CQG WebSocket | Web socket state is now open. | 2021-03-16 11:18:59.563 CQG WebAPI | WebSocket connected. | 2021-03-16 11:18:59.563 CQG WebAPI | Sending market data logon message. | 2021-03-16 11:18:59.563 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-03-16 11:18:59.729 CQG WebSocket socket (1) | CloseSocket call. | 2021-03-16 11:18:59.741 CQG WebAPI | Disconnected. | 2021-03-16 11:18:59.741 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-03-16 11:18:59.741 CQG WebSocket | WebSocket closed. | 2021-03-16 11:18:59.741 CQG WebAPI | WebSocket closed. | 2021-03-16 11:18:59.741 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-03-16 11:18:59.741 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-03-16 11:18:59.812 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-16 11:18:59.812 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-03-16 11:21:11.207 CQG WebSocket socket (1) | Closed. | 2021-03-16 11:21:11.207 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-03-16 11:21:41.208 Date Time Of Last Edit: 2021-03-16 18:32:52
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 settingsChange.png / V - Attached On 2021-03-16 18:28:24 UTC - Size: 58.36 KB - 167 views |