Support Board
Date/Time: Mon, 24 Feb 2025 15:14:11 +0000
Order error message-related question
View Count: 450
| [2021-03-16 16:27:50] |
| User912281 - Posts: 18 |
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Hello. When attempting to place an order for CL (crude oil) I receive the following error message: "Trade Order Error - CQG order update. Status: REJECTED. Text: Position limit for the contract F.US.CLE.J21 is 0, worst case position is 1. Internal Order ID: 38392. Service Order ID: 928287830. Symbol: F.US.CLEJ21. Account: 104564 | 2021-03-16 09:11:35.188 *" It does not appear to be an issue with margin, since I have plenty to cover what is needed based on margin requirements. I do not have this challenge with any other symbol. Do I need to contact CQG or AMP to address this? If so I don't see under support how to contact the relevance entity or department. Thank you. |
| [2021-03-16 17:05:30] |
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Yes you need to contact your broker for this rejection message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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