Support Board
Date/Time: Mon, 24 Feb 2025 12:54:00 +0000
SC All Data Connection
View Count: 448
| [2021-03-11 16:28:00] |
| User565974 - Posts: 32 |
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Hi Guys, after funded SC account and filled out all the forms, etc... I changed my CQG API to SC All data... Know I´m connected but I can´t see any charts.....it shows me only downloading contract data.... Also tried SC Future Order Routing/Data....but shows me error bc no trading account!?!?!? I have a trading account with AMP and trading live....so please tell me what Service I have to choose thanks in advance Date Time Of Last Edit: 2021-03-11 16:31:51
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 CS_All Data.png / V - Attached On 2021-03-11 16:26:32 UTC - Size: 43.16 KB - 185 views |
| [2021-03-11 17:27:22] |
| John - SC Support - Posts: 38116 |
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You should have your Service setting set to CQG WebAPI. There really is no reason to change it. After you switch it back to CQG, it should prompt you to update the symbol settings, to which you should say Yes. But also select Edit >> Translate Symbols to Current Servcie to ensure all the symbols get updated to the CQG symbols. If you do not have any reason to change your Service, then just leave it on CQG WebAPI. If you do need to change it for some reason, then you will need to change the symbols to the new service. Again, you do this by selecting Edit >> Translate Symbols to New Service. Refer to the information for this command here: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-14 13:36:24] |
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It will take some time to download all the historical data for the charts so you need to wait as long as is necessary.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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