Support Board
Date/Time: Mon, 25 Nov 2024 19:49:41 +0000
Chart Data Feed is Disconnecting
View Count: 1044
| [2014-02-28 15:07:59] |
| RadioDC - Posts: 29 |
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I had a disconnect issue a few weeks ago and was told to send the Error Message Log, however the problem seemed to go away right after so I didn't have a log to send. Now today I am getting disconnected quite often. Shall I go ahead and send the Error Log? I use OEC and have the FIX/FAST version of Sierra Charts. Thank you |
| [2014-02-28 18:38:06] |
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Since then, the way that we want this issue handled is for you to contact OEC support. Provide them your OEC username. Let them know you are using Sierra Chart and using the FIX connection and you are losing the connection to their server. Provide them the times that this occurs and the time zone. Let them know that Sierra Chart has looked at log files in response to these disconnect problems from OEC, and have noticed the connection is being lost to the FIX server and not the FAST server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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