Support Board
Date/Time: Sat, 23 Nov 2024 02:42:22 +0000
TT Outage - Amp CQG account
View Count: 1339
| [2021-02-28 11:14:30] |
| User564720 - Posts: 2 |
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Hello, After a number of issues a year or so back, and a sensible discussion with a Sierra member of staff we switched my Sierra Account from an Amp AC###### account to an Sierra Denali account so that I primarily was in the safe hands of Sierra and Amp just dealt with the order routing. The account was set up in my name B#### G##### Following the TT outage,in order to trade my live micro account I had to complete an AMP Request form so that my orders were routed via CQG and not TT. What has happened is that Amp have set it up using my old Amp AC######. This has caused numerous issues. 1. I am now unable to utilise my purchased studies. I could contact the vendors and have it swapped over, but I intend to, when possible be all in Sierra, which would be my Sierra account B#### G#####. 2. I have completed all forms, deposited funds etc on the Sierra/AMP CQG account but do not have the availability to select exchanges. 3. I have 'Translated Symbols' but keep getting errors. I have tried to capture the chart loading with error messages as instructed via screen images. Not sure if it worked out? Would have been easier to grab an image and upload here. Can this be set up so that I am using the B##### G##### account? Kind regards |
| [2021-02-28 23:56:41] |
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What has happened is that Amp have set it up using my old Amp AC######. This has caused numerous issues. You then need to Login to Sierra Chart using your original account: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name And then activate the services that you need: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Make sure you are logged into this website with your original Sierra Chart account. Wait until March Before activating any exchanges. 3. I have 'Translated Symbols' but keep getting errors.
Almost certainly the errors relate to market data which will be resolved once you have the necessary CME exchange active.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-28 23:57:38
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| [2021-03-02 13:39:39] |
| User564720 - Posts: 2 |
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Hello, I have done as advised. Thank you. Can you please advise the best way to move forward regarding order routing, mindful that I prefer to keep all my eggs in Sierras basket not Amps. Regards |
| [2021-03-02 20:49:47] |
| John - SC Support - Posts: 36238 |
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The main thing you need to do right now is to activate an Exchange on the Denali Exchange Data Feed. You do not have any activated, so you will not get any Real-Time data from us until that is done. You can access the exchanges to activate here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-03 06:25:02] |
| User191165 - Posts: 28 |
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Hello John, thanks for the reply. I think you may be looking at the account which AMP re-instated and not my B#### G##### account as discussed earlier. 3. CME with Market Depth for nonprofessional Trading accounts 7. CBOT with Market Depth for nonprofessional Trading accounts were activated on the 01.03.2021 as instructed in the earlier post. Thanks Date Time Of Last Edit: 2021-03-03 06:26:57
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