Support Board
Date/Time: Sun, 23 Feb 2025 21:53:39 +0000
Error loading DOW data feed
View Count: 735
| [2021-02-18 15:29:34] |
| User418920 - Posts: 31 |
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Good morning, The DOW datafeed does not load correctly. Steps that I have already taken: - login in live trading account in IB - Made all necessary payments in Sierra - Delete and reload data - all steps as mentioned in the FAQs How can this be solved? KR |
| [2021-02-18 16:27:08] |
| John - SC Support - Posts: 38116 |
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We do not know what you mean by the "DOW datafeed". What symbol are you trying to get data for and having a problem with?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-18 16:55:56] |
| User418920 - Posts: 31 |
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It concerns the datafeed with code : YM-202103-ECBOT
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 Schermafbeelding 2021-02-18 om 10.30.53.png / V - Attached On 2021-02-18 16:53:01 UTC - Size: 28.84 KB - 216 views Attachment Deleted. |
| [2021-02-18 17:51:27] |
| John - SC Support - Posts: 38116 |
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For some reason your trading account information has not been updated, but we see that you are connected to your Interactive Brokers account, so it should be. Please follow these instructions to use the Force Login option to see if that will update your account information: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-18 20:20:11] |
| User418920 - Posts: 31 |
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Thanks, I tried th force login, but it didnt work. I checked the messages log, see the attachjed screenshot. Maybe this helps to find the issue. Addditionally, I also use the DAX-202103-DTB-EUR-25[M] datafeed and that one works fine. Look forward to hear from you. |
Attachment Deleted. Schermafbeelding 2021-02-18 om 21.16.32.png / V - Attached On 2021-02-18 20:20:04 UTC - Size: 267.89 KB - 200 views |
| [2021-02-18 20:46:42] |
| John - SC Support - Posts: 38116 |
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Can you please get us the entire Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 03:13:56] |
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Make sure you connect Sierra Chart your Live Interactive Brokers account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 13:26:59] |
| User418920 - Posts: 31 |
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Tnx for the reply, I already performed these steps, and connect once a month to my live trading account. Could the problem be some issue with my IB account? I have an IBKR PRO account with IB. |
| [2021-02-19 13:55:58] |
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We do not think that is the case. We need to get the message log. Could you please follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 12:13:09] |
| User418920 - Posts: 31 |
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Software version: 2230 64-bit | 2021-02-22 13:10:54.746 Primary Thread ID: 2804 | 2021-02-22 13:10:54.746 Usage end date: 2021-12-09 | 2021-02-22 13:10:54.746 Enabled for: Sierra Chart Historical Data Service. | 2021-02-22 13:10:54.746 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-02-22 13:10:54.746 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-02-22 13:10:54.746 Enabled for: Delayed Denali Exchange Data Feed. | 2021-02-22 13:10:54.746 Enabled for exchange: Eurex with Market Depth | 2021-02-22 13:10:54.746 Enabled for exchange: Euronext Equities Delayed | 2021-02-22 13:10:54.746 Enabled for exchange2: CME (Trading Account Required) | 2021-02-22 13:10:54.746 Enabled for exchange2: CBOT (Trading Account Required) | 2021-02-22 13:10:54.746 Enabled for exchange2: COMEX (Trading Account Required) | 2021-02-22 13:10:54.746 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-02-22 13:10:54.746 Enabled for exchange2: EUREX EOBI | 2021-02-22 13:10:54.746 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-02-22 13:10:54.746 Current selected Data/Trading service: Interactive Brokers | 2021-02-22 13:10:54.746 Custom symbol settings values: enabled | 2021-02-22 13:10:54.746 Chart Update Interval: 500 | 2021-02-22 13:10:54.746 Intraday Data Storage Time Unit: 5 | 2021-02-22 13:10:54.746 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-02-22 13:10:54.746 2021-02-22 12:10:54 Local computer time in UTC | 2021-02-22 13:10:54.746 2021-02-22 13:10:54 Local computer time in SC Time Zone | 2021-02-22 13:10:54.746 2021-02-22 12:09:02 Server time in UTC | 2021-02-22 13:10:54.746 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-02-22 13:10:54.746 Program path: C:\SierraChart\ | 2021-02-22 13:10:54.746 Data Files path: C:\SierraChart\Data\ | 2021-02-22 13:10:54.746 OS Version Number: 10.0 | 2021-02-22 13:10:54.746 Locale Setting: C | 2021-02-22 13:10:54.746 DLLs: UserContributedStudies_64.dll | 2021-02-22 13:10:54.749 Allowed protected custom studies: | 2021-02-22 13:10:54.749 YM-202103-ECBOT 90 Min #4 | Reloading chart. | 2021-02-22 13:11:26.012 YM-202103-ECBOT 20 Min #1 | Reloading chart. | 2021-02-22 13:11:26.093 YM-202103-ECBOT 7 Min 30 Sec #2 | Reloading chart. | 2021-02-22 13:11:26.150 YM-202103-ECBOT 2 Min #3 | Reloading chart. | 2021-02-22 13:11:26.327 YM-202103-ECBOT 45 Min #5 | Reloading chart. | 2021-02-22 13:11:26.373 YM-202103-ECBOT 7 Min 30 Sec #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 07:37:30. Next Bar Date Time: 2021-02-10 07:30:00. Filename: YM-202103-ECBOT.scid | 2021-02-22 13:11:26.754 YM-202103-ECBOT 20 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 07:40:00. Next Bar Date Time: 2021-02-10 07:20:00. Filename: YM-202103-ECBOT.scid | 2021-02-22 13:11:26.801 YM-202103-ECBOT 90 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:26.842 YM-202103-ECBOT 20 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:27.067 YM-202103-ECBOT 2 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 07:40:00. Next Bar Date Time: 2021-02-10 07:32:00. Filename: YM-202103-ECBOT.scid | 2021-02-22 13:11:27.099 YM-202103-ECBOT 7 Min 30 Sec #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:27.183 YM-202103-ECBOT 45 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:27.458 YM-202103-ECBOT 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:27.624 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: YM-202103-ECBOT | 2021-02-22 13:11:53.652 Added historical Intraday data request for YM-202103-ECBOT to the queue. | 2021-02-22 13:11:53.653 Intraday data recording state for symbol YM-202103-ECBOT is set to download 'Pending'. | 2021-02-22 13:11:53.653 Triggering next historical data download in queue. | 2021-02-22 13:11:53.653 HD Request # 3 | Downloading Intraday chart data for YM-202103-ECBOT to the file YM-202103-ECBOT.scid. Service: cbot | 2021-02-22 13:11:53.653 HD Request # 3 | Download start date-time: 2021-02-22 11:58:00.000000. File last date-time: 2021-02-22 13:11:48.000000 | 2021-02-22 13:11:53.654 HD Request # 3 | Disabling Intraday chart updating for symbol. | 2021-02-22 13:11:53.654 HD Request # 3 | Using server: ds21.sierracharts.com port 10150 | 2021-02-22 13:11:53.654 Socket (2) | Creating socket. | 2021-02-22 13:11:53.705 Socket (2) | New receive buffer size: 5242880 | 2021-02-22 13:11:53.705 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-02-22 13:11:53.705 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-02-22 13:11:53.976 HD Request # 3 | Sending historical data logon request message. | 2021-02-22 13:11:53.976 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-02-22 11:58:00. Record interval: 5. Symbol: YMH21 | 2021-02-22 13:11:54.547 HD Request # 3 | Decompressing data. | 2021-02-22 13:11:54.673 HD Request # 3 | Receiving Intraday data for YM-202103-ECBOT starting at 2021-02-22 11:58:02.439000 | 2021-02-22 13:11:54.684 HD Request # 3 | Truncating file to starting date-time of 2021-02-22 11:58:02.439 | 2021-02-22 13:11:54.684 Socket (2) | CloseSocket call. | 2021-02-22 13:11:54.805 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-02-22 13:11:54.805 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-02-22 13:11:54.805 Historical data download thread signaled to stop. | 2021-02-22 13:11:54.805 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-02-22 11:58:02.439000 | 2021-02-22 13:11:54.806 HD Request # 3 | Received 638 records from 2021-02-22 11:58:02.439000 to 2021-02-22 13:01:50.839000 (63.8 minutes) and wrote 638 records for YM-202103-ECBOT | 2021-02-22 13:11:54.806 HD Request # 3 | Completion time: 1s | 2021-02-22 13:11:54.815 HD Request # 3 | Intraday data download complete for YM-202103-ECBOT. Unique request ID: 3 | 2021-02-22 13:11:54.815 Removing historical data download ID 3. | 2021-02-22 13:11:54.815 Real-time Intraday chart data file updates started for YM-202103-ECBOT | 2021-02-22 13:11:54.815 Opened cached Intraday file: C:\SierraChart\Data\YM-202103-ECBOT.scid. Thread ID: 2804 | 2021-02-22 13:11:54.815 Intraday chart data file opened for YM-202103-ECBOT | 2021-02-22 13:11:54.815 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-02-22 13:11:54.815 YM-202103-ECBOT 90 Min #4 | Flagging to reload Intraday data on download completion. | 2021-02-22 13:11:54.815 YM-202103-ECBOT 20 Min #1 | Flagging to reload Intraday data on download completion. | 2021-02-22 13:11:54.815 YM-202103-ECBOT 7 Min 30 Sec #2 | Flagging to reload Intraday data on download completion. | 2021-02-22 13:11:54.815 YM-202103-ECBOT 2 Min #3 | Flagging to reload Intraday data on download completion. | 2021-02-22 13:11:54.815 YM-202103-ECBOT 45 Min #5 | Flagging to reload Intraday data on download completion. | 2021-02-22 13:11:54.815 Interactive Brokers | Using primary service for historical data for YM-202103-ECBOT | 2021-02-22 13:11:54.815 Added historical Intraday data request for YM-202103-ECBOT to the queue. | 2021-02-22 13:11:54.815 Intraday data recording state for symbol YM-202103-ECBOT is set to download 'Pending'. | 2021-02-22 13:11:54.815 Triggering next historical data download in queue. | 2021-02-22 13:11:54.815 Triggering next historical data download in queue. | 2021-02-22 13:11:54.815 HD Request # 4 | Downloading Intraday chart data for YM-202103-ECBOT to the file YM-202103-ECBOT.scid. Service: interactive_brokers.trading | 2021-02-22 13:11:54.815 HD Request # 4 | Download start date-time: 2021-02-22 13:01:50.000000. File last date-time: 2021-02-22 13:01:50.839000 | 2021-02-22 13:11:54.816 HD Request # 4 | Requesting a total of 0 days and 5404 seconds. | 2021-02-22 13:11:54.816 HD Request # 4 | IB Backfill - Seconds requested: 5404. Seconds Remaining: 0. | 2021-02-22 13:11:54.816 HD Request # 4 | Requesting 5404 Seconds of data at 30 secs with ending date-time at 2021-02-22 14:21:54 for YM-202103-ECBOT. PriceType: TRADES | 2021-02-22 13:11:54.816 No download requests in the queue to start downloads for. | 2021-02-22 13:11:54.816 Socket (2) | Socket gracefully closed by remote side. | 2021-02-22 13:11:54.925 Socket (2) | Closed. | 2021-02-22 13:11:54.926 YM-202103-ECBOT 20 Min #1 | Reloading chart. | 2021-02-22 13:11:55.007 YM-202103-ECBOT 7 Min 30 Sec #2 | Reloading chart. | 2021-02-22 13:11:55.179 HD Request # 4 | Message from IB: Historical Market Data Service error message:No market data permissions for ECBOT FUT. IB Error Code: 162. Request ID: 200003. | 2021-02-22 13:11:55.183 HD Request # 4 | Error downloading historical Intraday data for YM-202103-ECBOT. Historical Market Data Service error message:No market data permissions for ECBOT FUT | 2021-02-22 13:11:55.183 HD Request # 4 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for YM-202103-ECBOT | 2021-02-22 13:11:55.183 HD Request # 4 | Completion time: 1s | 2021-02-22 13:11:55.183 HD Request # 4 | Intraday data download complete for YM-202103-ECBOT. Unique request ID: 4 | 2021-02-22 13:11:55.183 Removing historical data download ID 4. | 2021-02-22 13:11:55.183 Real-time Intraday chart data file updates started for YM-202103-ECBOT | 2021-02-22 13:11:55.183 Opened cached Intraday file: C:\SierraChart\Data\YM-202103-ECBOT.scid. Thread ID: 2804 | 2021-02-22 13:11:55.184 Intraday chart data file opened for YM-202103-ECBOT | 2021-02-22 13:11:55.184 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-02-22 13:11:55.184 Triggering next historical data download in queue. | 2021-02-22 13:11:55.184 No download requests in the queue to start downloads for. | 2021-02-22 13:11:55.184 YM-202103-ECBOT 2 Min #3 | Reloading chart. | 2021-02-22 13:11:55.478 YM-202103-ECBOT 45 Min #5 | Reloading chart. | 2021-02-22 13:11:55.492 YM-202103-ECBOT 90 Min #4 | Reloading chart. | 2021-02-22 13:11:55.524 YM-202103-ECBOT 20 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 07:40:00. Next Bar Date Time: 2021-02-10 07:20:00. Filename: YM-202103-ECBOT.scid | 2021-02-22 13:11:55.555 YM-202103-ECBOT 7 Min 30 Sec #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 07:37:30. Next Bar Date Time: 2021-02-10 07:30:00. Filename: YM-202103-ECBOT.scid | 2021-02-22 13:11:55.741 YM-202103-ECBOT 20 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:55.784 YM-202103-ECBOT 7 Min 30 Sec #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:55.875 YM-202103-ECBOT 2 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-02-10 07:40:00. Next Bar Date Time: 2021-02-10 07:32:00. Filename: YM-202103-ECBOT.scid | 2021-02-22 13:11:56.159 YM-202103-ECBOT 45 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:56.347 YM-202103-ECBOT 90 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:56.428 Message from IB: No historical data query found for ticker id:200003. IB Error Code: 366. Request ID: 200003. | 2021-02-22 13:11:56.479 YM-202103-ECBOT 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-22 13:11:56.480 |
| [2021-02-22 16:11:36] |
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This does not have the information we need. We need this exact procedure followed: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 17:53:13] |
| User418920 - Posts: 31 |
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And after reconnecting to the datafeed, the message log lokks like this: Software version: 2230 64-bit | 2021-02-22 18:48:40.249 Primary Thread ID: 1432 | 2021-02-22 18:48:40.249 Usage end date: 2021-12-09 | 2021-02-22 18:48:40.249 Enabled for: Sierra Chart Historical Data Service. | 2021-02-22 18:48:40.249 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-02-22 18:48:40.249 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-02-22 18:48:40.249 Enabled for: Delayed Denali Exchange Data Feed. | 2021-02-22 18:48:40.249 Enabled for exchange: Eurex with Market Depth | 2021-02-22 18:48:40.249 Enabled for exchange: Euronext Equities Delayed | 2021-02-22 18:48:40.249 Enabled for exchange2: CME (Trading Account Required) | 2021-02-22 18:48:40.249 Enabled for exchange2: CBOT (Trading Account Required) | 2021-02-22 18:48:40.249 Enabled for exchange2: COMEX (Trading Account Required) | 2021-02-22 18:48:40.249 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-02-22 18:48:40.249 Enabled for exchange2: EUREX EOBI | 2021-02-22 18:48:40.249 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-02-22 18:48:40.249 Current selected Data/Trading service: Interactive Brokers | 2021-02-22 18:48:40.249 Custom symbol settings values: enabled | 2021-02-22 18:48:40.249 Chart Update Interval: 500 | 2021-02-22 18:48:40.249 Intraday Data Storage Time Unit: 5 | 2021-02-22 18:48:40.249 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-02-22 18:48:40.249 2021-02-22 17:48:40 Local computer time in UTC | 2021-02-22 18:48:40.249 2021-02-22 18:48:40 Local computer time in SC Time Zone | 2021-02-22 18:48:40.249 2021-02-22 17:42:34 Server time in UTC | 2021-02-22 18:48:40.249 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-02-22 18:48:40.249 Program path: C:\SierraChart\ | 2021-02-22 18:48:40.249 Data Files path: C:\SierraChart\Data\ | 2021-02-22 18:48:40.249 OS Version Number: 10.0 | 2021-02-22 18:48:40.249 Locale Setting: C | 2021-02-22 18:48:40.249 DLLs: UserContributedStudies_64.dll | 2021-02-22 18:48:40.250 Allowed protected custom studies: | 2021-02-22 18:48:40.250 Interactive Brokers | Connecting to 127.0.0.1:7497 | 2021-02-22 18:49:46.822 IB TWS socket (1) | Creating socket. | 2021-02-22 18:49:46.822 IB TWS socket (1) | New receive buffer size: 5242880 | 2021-02-22 18:49:46.823 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2021-02-22 18:49:46.823 Interactive Brokers | Sending API sign: API | 2021-02-22 18:49:47.333 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2021-02-22 18:49:47.333 Interactive Brokers | TWS server version: 136 | 2021-02-22 18:49:47.344 Interactive Brokers | TWS time: 20210222 18:49:46 CET | 2021-02-22 18:49:47.344 Interactive Brokers | Connected. Sending Start API command. | 2021-02-22 18:49:47.603 Interactive Brokers | Waiting for account information. | 2021-02-22 18:49:47.603 Next valid order ID: 1 | 2021-02-22 18:49:47.609 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. | 2021-02-22 18:49:47.609 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2021-02-22 18:49:47.609 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2021-02-22 18:49:47.609 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2021-02-22 18:49:47.610 Message from IB: Sec-def data farm connection is OK:secdefil. IB Error Code: 2158. Request ID: -1. | 2021-02-22 18:49:47.610 IB Account information received. | 2021-02-22 18:49:47.610 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2021-02-22 18:49:47.610 Interactive Brokers | Connected to Demo or Simulated account. | 2021-02-22 18:49:47.610 Interactive Brokers | Connected to server complete. | 2021-02-22 18:49:47.610 Triggering next historical data download in queue. | 2021-02-22 18:49:47.610 Triggering next historical data download in queue. | 2021-02-22 18:49:47.610 Triggering next historical data download in queue. | 2021-02-22 18:49:47.610 Triggering next historical data download in queue. | 2021-02-22 18:49:47.610 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-02-22 18:49:47.610 No download requests in the queue to start downloads for. | 2021-02-22 18:49:47.610 No download requests in the queue to start downloads for. | 2021-02-22 18:49:47.610 No download requests in the queue to start downloads for. | 2021-02-22 18:49:47.610 No download requests in the queue to start downloads for. | 2021-02-22 18:49:47.610 Next valid order ID: 1 | 2021-02-22 18:49:47.612 Next valid order ID: 1 | 2021-02-22 18:49:47.612 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU32* | 2021-02-22 18:49:52.781 Interactive Brokers | Received Trade Positions download end message for account DU32* | 2021-02-22 18:49:52.802 Interactive Brokers | Begin Trade Positions processing. | 2021-02-22 18:49:52.802 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2021-02-22 18:49:52.802 |
| [2021-02-22 18:08:45] |
| User418920 - Posts: 31 |
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Maybe the error message in the chart has something to do with it? See attached screenshot.
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| Schermafbeelding 2021-02-22 om 19.04.20.png / V - Attached On 2021-02-22 18:08:33 UTC - Size: 154.58 KB - 188 views |
| [2021-02-22 22:15:51] |
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As we said in post #7, you need to connect your live account. You are not: Interactive Brokers | Received 1 Trade Accounts from TWS. | 2021-02-22 18:49:47.610
Interactive Brokers | Connected to Demo or Simulated account. | 2021-02-22 18:49:47.610 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-02-22 18:49:47.610
Unless there is an incorrect detection of the account by Sierra Chart. You did mention you are using an Interactive Brokers Pro account but we do not think that this would be a problem. What are the first two or three characters of the account identifier? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-22 22:16:59
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| [2021-02-24 08:42:50] |
| User418920 - Posts: 31 |
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I think I have solved the problem, socket ports in Sierra and IB were different. Which is strange because they were the same. So I adjusted the socket ports in IB to match the socket port in Sierra. Error messages have disapeared and the datafeed for the YM-202103-ECBOT[M] loads fine now. What still is strange is that the DAX-202103-DTB-EUR-25[M] feed gave no problems, even with socket ports of Sierra and IB not being in sync. Anyway, it works for now. Thanks for the effort you have put into this.
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| [2021-02-24 08:45:52] |
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That is because the EUREX has no requirement for a funded trading account verification unlike CME.
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