Support Board
Date/Time: Fri, 28 Feb 2025 22:16:05 +0000
order rejected insufficient permissions
View Count: 811
| [2021-02-18 15:29:24] |
| User906481 - Posts: 2 |
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Hi when I try to trade I'm receiving the message "order rejected insufficient permissions"
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| [2021-02-18 16:23:51] |
| John - SC Support - Posts: 38288 |
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TT is still working on their issue therefore AMP has stopped any trading to take place through TT. You will need to talk to AMP about this for further information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-18 19:18:37] |
| User419951 - Posts: 14 |
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Hi John thank you,I've had an e-mail from Amp suggesting that it might be an idea to switch over to CQG would that incur more charges? Also I'm still only getting delayed trading on US 10yr treasury note and earlier whilst trying to trade it kept switching me to simulation mode? Thanks for your help Chris. |
| [2021-02-18 20:00:06] |
| John - SC Support - Posts: 38288 |
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Switching to CQG would not incur any additional charges on the Sierra Chart side. There may be some differences in the commissions that are charged, but you would need to check that with AMP. Are you getting delayed data for the US 10 Year Treasury Note Futures (ZN)? and not for other CME Products? Also, we see no reason for the system to switch you to simulation mode when trying to place a trade. But let us know about the data first and then we will work through any further issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-18 20:20:20] |
| User419951 - Posts: 14 |
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Yes delayed data only on the US 10yr treasury note future's (ZN) the rest of the CME products are ok. Not sure if it's caused any issues but I have changed to full CME products but without the market depth which I didn't really need. |
| [2021-02-18 20:47:37] |
| John - SC Support - Posts: 38288 |
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We need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 08:12:27] |
| User419951 - Posts: 14 |
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Software version: 2231 64-bit | 2021-02-19 03:06:54.736 Primary Thread ID: 5048 | 2021-02-19 03:06:54.736 Usage end date: 2021-03-05 | 2021-02-19 03:06:54.736 Enabled for: Advanced Features 2. | 2021-02-19 03:06:54.736 Enabled for: Sierra Chart Historical Data Service. | 2021-02-19 03:06:54.736 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-02-19 03:06:54.736 Enabled for: Delayed Denali Exchange Data Feed. | 2021-02-19 03:06:54.736 Enabled for exchange2: CME | 2021-02-19 03:06:54.736 Enabled for exchange2: NYMEX | 2021-02-19 03:06:54.736 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-02-19 03:06:54.736 Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-02-19 03:06:54.736 Custom symbol settings values: enabled | 2021-02-19 03:06:54.736 Chart Update Interval: 500 | 2021-02-19 03:06:54.736 Intraday Data Storage Time Unit: 2 | 2021-02-19 03:06:54.736 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-02-19 03:06:54.736 2021-02-19 08:06:54 Local computer time in UTC | 2021-02-19 03:06:54.736 2021-02-19 03:06:54 Local computer time in SC Time Zone | 2021-02-19 03:06:54.736 2021-02-19 07:41:41 Server time in UTC | 2021-02-19 03:06:54.736 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-02-19 03:06:54.736 Program path: C:\SierraChart\ | 2021-02-19 03:06:54.736 Data Files path: C:\SierraChart\Data\ | 2021-02-19 03:06:54.736 OS Version Number: 10.0 | 2021-02-19 03:06:54.737 Locale Setting: C | 2021-02-19 03:06:54.737 DLLs: UserContributedStudies_64.dll | 2021-02-19 03:06:54.737 Allowed protected custom studies: | 2021-02-19 03:06:54.737 The symbol of the chart is ZNH21 |
| [2021-02-19 15:43:53] |
| John - SC Support - Posts: 38288 |
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We think the issue you are seeing is related to using both old and new symbology. Please open your Chartbook(s) and select Edit >> Translate Symbols to Current Service. Let us know if that resolves your issue for ZN. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 18:07:18] |
| User419951 - Posts: 14 |
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Hi yes that's done the trick,thank you....I've just found trades that I've not taken on my chart is that an AMP or CQG error?
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| [2021-02-20 05:17:43] |
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From our perspective we do not know. You can look at the Trade Activity Log and ask your broker about any order fills that you see which do not make sense: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-20 05:18:17
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| [2021-09-08 08:26:40] |
| User973068 - Posts: 1 |
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Hi, when I try to trade the FDXM on EUREX I'm receiving the message "order rejected insufficient permissions: route does not exist. |
| [2021-09-08 11:13:35] |
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You need to contact your broker and ask them about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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