Support Board
Date/Time: Sun, 23 Feb 2025 14:09:00 +0000
Cannot close trades
View Count: 484
| [2021-02-16 15:11:59] |
| User894573 - Posts: 9 |
|
Got into a trade with profit, went to flatten trades, my take profit and stop disappeared off the DOM but I remained in the trades: current down 2tick, but cannot flatten or close anything? SC Futures Order Routing/Data | Performing query for order fills start date-time for account AC133808. | 2021-02-16 08:43:32.909 SC Futures Order Routing/Data | Performing query for historical account balances for account AC133808. | 2021-02-16 08:43:32.909 SC Futures Order Routing/Data | Received 1 accounts from service. | 2021-02-16 08:43:32.909 TradeActivity files query time: 0.003048 seconds. Entries: 0. Current queries: 2 | 2021-02-16 08:43:32.912 SC Futures Order Routing/Data | Requesting historical order fills for account AC133808. Start Date-Time UTC: 2021-02-12 16:23:07 | 2021-02-16 08:43:32.912 TradeActivity files query time: 0.039175 seconds. Entries: 0. Current queries: 1 | 2021-02-16 08:43:32.951 SC Futures Order Routing/Data | Requesting historical account balances for account AC133808. Start date-time UTC: 2019-08-08 13:43:32 | 2021-02-16 08:43:32.951 SC Futures Order Routing/Data | Received 0 order fills for account: AC133808. Inserting the ones that do not exist. | 2021-02-16 08:43:33.336 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC133808. Inserting the ones that do not exist. | 2021-02-16 08:43:33.444 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2021-02-16 08:43:37.878 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-02-16 08:43:37.916 Cleared global profit/loss management data for all simulated trade accounts. | 2021-02-16 09:26:21.296 Cleared Trade Simulation Orders and Data for all Trade Accounts. | Symbol: (unset) | TradeAccount: (unset) | 2021-02-16 09:26:21.296 TradeActivity files query time: 0.058626 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:26:21.355 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2021-02-16 09:26:21.358 TradeActivity files query time: 0.029013 seconds. Entries: 0. Current queries: 2 | 2021-02-16 09:26:21.387 TradeActivity files query time: 0.000014 seconds. Entries: 0. Current queries: 2 | 2021-02-16 09:26:21.387 TradeActivity files query time: 0.000028 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:26:22.296 TradeActivity files query time: 0.000022 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:26:22.339 TradeActivity files query time: 0.000021 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:26:22.432 TradeActivity files query time: 0.000022 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:26:22.575 TradeActivity files query time: 0.000023 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:26:22.658 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2021-02-16 09:37:21.419 TradeActivity files query time: 0.028999 seconds. Entries: 82. Current queries: 1 | 2021-02-16 09:37:21.827 TradeActivity files query time: 0.012787 seconds. Entries: 9. Current queries: 3 | 2021-02-16 09:37:22.310 TradeActivity files query time: 0.010505 seconds. Entries: 9. Current queries: 2 | 2021-02-16 09:37:22.320 TradeActivity files query time: 0.011792 seconds. Entries: 82. Current queries: 2 | 2021-02-16 09:37:22.332 TradeActivity files query time: 0.017888 seconds. Entries: 9. Current queries: 2 | 2021-02-16 09:37:22.481 TradeActivity files query time: 0.010872 seconds. Entries: 82. Current queries: 2 | 2021-02-16 09:37:22.492 Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: ESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:05.450 * Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: ESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:10.561 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: OrderCancelRequest : Route not available for clientCompId LIVE_SIERRA_2, route : 1117586 , 7. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 6478. Service Order ID: 5185971. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:38:15.686 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: OrderCancelRequest : Route not available for clientCompId LIVE_SIERRA_2, route : 1117586 , 7. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 6478. Service Order ID: 5185971. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:38:15.726 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:40.437 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:40.740 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:41.046 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:41.503 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:41.852 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:42.220 * Unable to Flatten or Reverse because a Position does not exist | Symbol: MESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:38:42.459 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 6478. Service Order ID: 5185971. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:39:35.102 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: Order not found. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 6478. Service Order ID: 5185971. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:39:35.129 * Unable to Flatten or Reverse because there are working Market orders that will flatten the Position | Symbol: ESH21_FUT_CME | TradeAccount: AC133808 | 2021-02-16 09:40:48.748 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 6481. Service Order ID: 5186390. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:40:52.712 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: OrderCancelRequest : Route not available for clientCompId LIVE_SIERRA_2, route : 1117586 , 7. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 6481. Service Order ID: 5186390. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:41:24.599 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: OrderCancelRequest : Route not available for clientCompId LIVE_SIERRA_2, route : 1117586 , 7. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 6481. Service Order ID: 5186390. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:41:25.224 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: OrderCancelRequest : Route not available for clientCompId LIVE_SIERRA_2, route : 1117586 , 7. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 6481. Service Order ID: 5186390. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:41:25.689 * Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Order Cancel Reject. Text: OrderCancelRequest : Route not available for clientCompId LIVE_SIERRA_2, route : 1117586 , 7. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 6481. Service Order ID: 5186390. Symbol: ESH21_FUT_CME. Account: AC133808 | 2021-02-16 09:42:54.216 * Requesting order status for non-responsive order. | Symbol: ESH21_FUT_CME | TradeAccount: AC133808 | InternalOrderID: 6481 | ServiceOrderID: 5186390 | Current Status: Pending Cancel | 2021-02-16 09:47:00.824 * SC Futures Order Routing/Data | Performing query for order fills start date-time for account AC133808. | 2021-02-16 09:57:36.641 SC Futures Order Routing/Data | Performing query for historical account balances for account AC133808. | 2021-02-16 09:57:36.641 SC Futures Order Routing/Data | Received 1 accounts from service. | 2021-02-16 09:57:36.641 TradeActivity files query time: 0.005540 seconds. Entries: 0. Current queries: 2 | 2021-02-16 09:57:36.646 SC Futures Order Routing/Data | Requesting historical order fills for account AC133808. Start Date-Time UTC: 2021-02-16 14:38:47 | 2021-02-16 09:57:36.647 TradeActivity files query time: 0.041244 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:57:36.688 SC Futures Order Routing/Data | Requesting historical account balances for account AC133808. Start date-time UTC: 2019-08-08 14:57:36 | 2021-02-16 09:57:36.688 SC Futures Order Routing/Data | Received 1 order fills for account: AC133808. Inserting the ones that do not exist. | 2021-02-16 09:57:37.143 RemoveDuplicateFills | TradeAccount: AC133808. DatesOfRecordsToInsert: 2021-02-16, . MostRecentFileNameSearched: TradeActivityLog_2021-02-16_UTC.AC133808.data. RecordsRemovedCount: 1. OriginalRecordsToInsertCount: 1. RecordsToInsertCount: 0 | 2021-02-16 09:57:37.144 TradeActivity files query time: 0.001020 seconds. Entries: 0. Current queries: 1 | 2021-02-16 09:57:37.144 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC133808. Inserting the ones that do not exist. | 2021-02-16 09:57:38.038 |
| [2021-02-16 15:42:23] |
| John - SC Support - Posts: 38116 |
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It appears as though the position is, in fact, closed. But the first thing you need to do is to call your broker and ensure that it is closed. If not, then have them close it out for you. Let us know the status after you have taken care of it with your broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-16 15:45:27] |
| John - SC Support - Posts: 38116 |
|
Actually, this is most likely related to the issue that TT had this morning. Refer to the following: TT Based Order Routing Service: TT Interruption For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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