Support Board
Date/Time: Sun, 23 Feb 2025 08:44:57 +0000
Error downloading historical Intraday data for FGBLH21-EUREX
View Count: 567
| [2021-02-15 17:36:32] |
| Nicogou21 - Posts: 12 |
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Greetings, When connecting with my Denali Sierra Feed this morning, I received this error message which unbales me to download the Eurex Data. Could you tell me why? Because it seems that I am up to date with my payments. Best Regards, Nicolas Date Time Of Last Edit: 2021-02-15 19:18:39
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 Download failed 15.02.21.PNG / V - Attached On 2021-02-15 17:36:06 UTC - Size: 197.63 KB - 188 views |
| [2021-02-15 18:15:34] |
| John - SC Support - Posts: 38116 |
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Please update to the current release.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-15 18:24:12] |
| Nicogou21 - Posts: 12 |
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Could you elaborate on how to do that please?
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| [2021-02-15 18:56:54] |
| User485386 - Posts: 1 |
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Same here I was getting the same error message as the above Gentleman, updated to the latest version, still getting the error message. I updated to the Pre-Release version, now the error message has disappeared but I was still not getting historical intraday DAX data, all other futures contracts I follow seem to be fine, just the DAX had an issue. If it helps anyone I opened a Historical chart for the DAX, which seemed to work, then I changed the Volume chart I originally had open to a 1 minute chart (Data came through), I could then change back to a volume chart. |
| [2021-02-15 19:15:46] |
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To update to the current version of Sierra Chart follow the instructions here: Software Download: Fast Update but I was still not getting historical intraday DAX data, all other futures contracts I follow seem to be fine, just the DAX had an issue. If you still have an issue we need you to follow the instructions here:Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog This is not a solution at all: If it helps anyone I opened a Historical chart for the DAX, which seemed to work, then I changed the Volume chart I originally had open to a 1 minute chart (Data came through), I could then change back to a volume chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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