Support Board
Date/Time: Sun, 23 Feb 2025 08:30:28 +0000
LMAX - ACCOUNT_DOES_NOT_EXIST
View Count: 707
| [2021-02-05 11:26:37] |
| User947829 - Posts: 3 |
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Hi Sierra Chart support team, I am new to your software and so far really like it. However, I have some problem with the trading connectivity regarding my LMAX account. The datafeed works flawlessly. However, trying to place a trade, the following message appears: "LMAX Live Trading - DTC order update (Order reject). Info: LMAX order update (rejected). Text: ACCOUNT_DOES_NOT_EXIST" The account number is correct, I verified that. I do not know what I have done wrongly, I think I followed your guidelines. Thank you for your help. Kind regards |
| [2021-02-05 12:24:48] |
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We have to contact LMAX about this. We will do this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-12 21:51:59] |
| User947829 - Posts: 3 |
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Hi support team, it still does not work. Are you still working on the issue? Have you contacted LMAX about this? Thank you for your assistance. Kind regards |
| [2021-02-14 03:11:41] |
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There may have been a failure of communication in this regard. We are contacting LMAX now. We have added two additional weeks of usage time to your Sierra Chart account because of the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-14 04:37:11
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| [2021-02-14 20:19:20] |
| User947829 - Posts: 3 |
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Thank you for your update and the additional usage time. This is very fair.
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