Support Board
Date/Time: Mon, 24 Feb 2025 19:42:44 +0000
TransactAT trades don't show in SierraCharts and visa versa
View Count: 553
| [2021-02-05 02:47:08] |
| User186149 - Posts: 3 |
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Near term question. I have an account with Transact Futures. Trades made via TransactAT (their trading platform) do not show up in Sierra Charts. And trades made in the same account via Sierra Charts do not show up as active/past trades in TransactAT. Yet I can successfully trade my Transact Futures account via either platform. It is mystierious. Possibly is there a data service connection setting in SC that I have in error? Any guesses to point me in the right direction? I am a service package 3 customer. Long term question. To continue to use SC for trading, I see that I need to establish an account with one of your acceptable 'order routing service' firms, right? For me, I must have access to historical tick data (minimum of 90 days, preferably 120 days). Does Denali provide that? Or do I need SC Exchange data feed for that? Currently, I only need CME/CBOT/NYMEX/COMEX market data. |
| [2021-02-05 08:24:23] |
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If you are able to trade your Transact account from Sierra Chart then all of the Service Settings related to this are set properly. However, check the File >> Data/Trade Service Settings >> Service Settings >>Connection Type and make sure it is set properly. The only other relevant information would be here: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM Long term question. To continue to use SC for trading, I see that I need to establish an account with one of your acceptable 'order routing service' firms, right? Yes this is what would make sense. For me, I must have access to historical tick data (minimum of 90 days, preferably 120 days). Does Denali provide that? Or do I need SC Exchange data feed for that? Currently, I only need CME/CBOT/NYMEX/COMEX market data.
The Denali Exchange Data Feed provides this data: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 00:11:38] |
| User846472 - Posts: 5 |
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trades attempted on SC do not show up in transact my transact balance does not show up in SC |
| [2021-03-22 13:57:48] |
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Update to the latest prerelease of Sierra Chart: Software Download: Fast Update Also after updating, make sure that Global Settings >> Data/Trade Service Settings >> Service Setting >> Disable Orders Connection is set to No. For instructions to use the Settings Windows, refer to: Settings Windows Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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