Support Board
Date/Time: Sat, 22 Feb 2025 18:42:44 +0000
Unable to get Live Data after following all required steps.
View Count: 475
| [2021-02-03 13:35:41] |
| Shaquelle Oatmeal - Posts: 5 |
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Hi Sir/Madam, I activated my months free trial yesterday but I am struggling to get live data to come through on my account. I have followed all of the required steps but it is not working and uit is still a delayed feed on my Sierra. Please can you advise!] Kind regards, Andrew |
| [2021-02-03 14:27:32] |
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Are you at least receiving streaming delayed data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-03 15:40:17] |
| John - SC Support - Posts: 38116 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Additionally, you need to have the trading account information to enter in the Uniform Subscriber Agreement. If you have a trading account, then complete the agreements again specifying your trading account. You can access the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you do not have a trading account, then we recommend the following service: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-03 19:29:34] |
| Shaquelle Oatmeal - Posts: 5 |
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Hi john, Sorry to bother again but i have just realised that I actually meant to sign up to option 4 as below: CME, For professionals and users without a trading account Symbols: CME, GBLX Would it be possible to change over to this for the rest of my months trial? Please advise if possible. Thanks Andy |
| [2021-02-04 10:24:47] |
| Shaquelle Oatmeal - Posts: 5 |
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Please let me know!
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| [2021-02-04 10:28:53] |
| Shaquelle Oatmeal - Posts: 5 |
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im in the process of getting my account opened with amp but I dont want to waste this months trial!
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| [2021-02-04 12:11:07] |
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No we cannot do this based on exchange rules: Sorry to bother again but i have just realised that I actually meant to sign up to option 4 as below:
It is too late because you already activated one of the CME related exchanges already.
CME, For professionals and users without a trading account Symbols: CME, GBLX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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