Support Board
Date/Time: Sat, 22 Feb 2025 17:48:46 +0000
real data disconnection
View Count: 436
| [2021-02-02 15:59:48] |
| User968194 - Posts: 2 |
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Hello good day, I hope you are very well, I write this email because I was going to connect to the platform but when I open it it appears that it is deactivated and it does not allow me to connect to the data, but nevertheless the monthly charge was made, What can I do in that case, I have renewed the contract, thank you very much, stay tuned
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| [2021-02-02 16:24:10] |
| John - SC Support - Posts: 38116 |
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The account that you have posted from has been deactivated, which is why you are not able to connect to any data. We see that you attempted to select a Service Package, but you need to have enough funds in your account to cover the cost of the service you are selecting. Follow these instructions to add funds and then select a Service Package: Sierra Chart Purchase and License Information: Renewing Access Note that AMP took you off their internal billing with us on January 29, 2021. Therefore you are no longer paying for your Sierra Chart usage through AMP. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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